Casa Postal Hotel Boutique | Hotel in Querétaro

| 9.6 (172 Reviews) |  1 Bathroom
Downtown Queretaro Hotel | Casa Postal Hotel Boutique

Hotel in Downtown Queretaro, Querétaro

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.
Change of bedsheets is available on request.
Casa Postal Hotel Boutique offers 28 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

This Querétaro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and computer monitors, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

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Amenities

Air Conditioner
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Bathrobes
  • Toilet paper
  • Rainfall showerhead
  • Hair dryer
  • Soap
  • Towels
  • Designer toiletries
  • Shampoo
Bedroom
  • Heating (climate-controlled)
  • Blackout drapes/curtains
  • Premium bedding
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Printer
  • Free long-distance calls
  • Computer monitor
  • Phone
  • Eco-friendly cleaning products provided
  • Desk
  • Laptop-compatible safe
  • Iron/ironing board
  • Free local calls
  • Laptop-friendly workspace
Breakfast
  • Local cuisine breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 180-300 per person
  • Coffee/tea in common area(s)
  • 1 bar
  • 1 restaurant and 1 coffee shop/cafe
  • Free daily reception
  • Electric kettle
  • Espresso maker
  • Cleaning supplies
  • Minibar
  • Mini-fridge
Parking
  • Airport shuttle at scheduled times, on request
  • 24-hour drop-off airport shuttle (surcharge)
  • Offsite parking within 1640 ft (MXN 285 per day); reservations required
  • Height restrictions apply for onsite parking
Accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Front entrance ramp
  • Elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Stair-free path to entrance
  • Elevator door width (inches): 35
  • Wheelchair-accessible registration desk height (inches): 36
  • Smooth flooring in room
Activities
  • Winery tours
  • Health club access
  • Access to nearby health club
Entertainment
  • 55-inch Smart TV
  • Digital channels
General
  • Coworking space
  • Conference space (323 square feet)
  • Business center
  • Meeting rooms
  • Reception hall
  • Grocery/convenience store
  • Elevator
  • English
  • Spanish
  • Smoke-free property
  • TV in lobby
Guest Services
  • Grocery/convenience store
  • Mini-fridge
  • Travel crib
  • Snack bar/deli
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Concierge services
  • Dry cleaning service
  • Multilingual staff
  • Wedding services
  • Luggage storage
  • Porter/bellhop
  • 24-hour front desk
  • Tour/ticket assistance
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available.
Payment Policy
Fee for local cuisine breakfast: approximately mxn 180 to 300 per person airport shuttle fee: mxn 450 per vehicle (maximum occupancy 4) nearby parking fee: mxn 285 per day (1640 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 1039510 special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Teresa
Jul 14, 2026 06:49:41 AM
Review Score:   4
Summary: Casa Postal is a beautiful boutique hotel with charming architecture and very clean, well-maintained facilities. Unfortunately, our stay was overshadowed by poor customer service. The mini-split A/C in our original room did not work. Staff made two unsuccessful attempts to repair it before moving us to a two-bedroom suite. We appreciated the upgrade, but then had to pack up and move again the very next morning into another room. Having to change rooms twice in less than 24 hours was a major inconvenience. Given the circumstances, we asked if the hotel could offer a goodwill gesture. We first requested a discount at the restaurant, but were told they could only offer “a pizza or two salads.” Since we didn’t want those items, we asked for a discount on dinner instead, which was refused. We then asked about breakfast and were offered only a 5% discount. What disappointed us most wasn’t the broken A/C—it was the attitude of the owner/manager. Rather than showing empathy or trying to make things right, they were rude, dismissive, and seemed uninterested in resolving the situation. Problems can happen at any hotel, but great customer service is measured by how they’re handled. The property itself is lovely, but based on our experience with management, I would hesitate to stay here again.
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Room Arrangement

Room Info Facilities
Junior Double Room, 2 Queen Beds, Courtyard View
Room Size: 355 square feet m2
2 Queen Beds
Junior Double Room, 2 Queen Beds, Courtyard View

General

Wheelchair-width doorways, Low-height counters/sink, Doorway wheelchair width (centimeters) - 142, Number of bedrooms - 1, Square feet - 355, Wheelchair accessible, Lowered locks/deadbolt, Square meters - 33, Free cribs/infant beds, Ping - 10, Lowered peephole/view port in door, Private bathroom, Doorway wheelchair width (inches) - 56, Low counters/sink height (inches) - 30, Courtyard view, Low counters/sink height (centimeters) - 76, Bed count minimum 2, Bed count maximum 2
Deluxe Room, Private Bathroom, Courtyard View
Room Size: 269 square feet m2
1 King Bed
Deluxe Room, Private Bathroom, Courtyard View

General

Ping - 8, Square feet - 269, Private bathroom, Toothbrush and toothpaste available on request, Number of bedrooms - 1, Courtyard view, Square meters - 25, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Junior Double Room
Room Size: 398 square feet m2
2 Queen Beds
Junior Double Room

General

Grab bar - in shower, Accessible vanity height (inches) - 26, Number of bedrooms - 1, Ping - 11, Square meters - 37, Accessible vanity height (centimeters) - 66, Grab bar - near toilet, Wheelchair accessible, Toilet grab bar height (centimeters) - 66, Square feet - 398, Private bathroom, Shower grab bar height (inches) - 36, No cribs (infant beds), Wheelchair-accessible bathroom vanity, Shower grab bar height (centimeters) - 91, Courtyard view, Height-adjusted amenities, Toilet grab bar height (inches) - 26, Bed count minimum 2, Bed count maximum 2
Junior Suite, City View
Room Size: 334 square feet m2
1 King Bed
Junior Suite, City View

General

Square meters - 31, Ping - 9, Partially open bathroom, Number of bedrooms - 1, Balcony, Square feet - 334, Access via exterior corridors, Bed count minimum 1, Toothbrush and toothpaste available, Bed count maximum 1, City view, Free cribs/infant beds
Superior Suite, City View
Room Size: 753 square feet m2
2 King Bed and Queen Sofa Bed
Superior Suite, City View

General

Square feet - 753, Number of bedrooms - 1, Yard, Number of living rooms 1, Toothbrush and toothpaste available, Ping - 21, Private bathroom, Square meters - 70, No cribs (infant beds), Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Presidential Suite
Room Size: 624 square feet m2
2 King Bed and Double Sofa Bed
Presidential Suite

General

Square feet - 624, Private hot tub, Partially open bathroom, Patio, Number of bedrooms - 1, Yard, Square meters - 58, Number of living rooms 1, Toothbrush and toothpaste available, Private hot tub (outdoor), No cribs (infant beds), Ping - 18, Separate sitting area, Courtyard view, Bed count minimum 2, Bed count maximum 2
Deluxe Room, Courtyard View
Room Size: 258 square feet m2
2 Queen Beds
Deluxe Room, Courtyard View

General

Square feet - 258, Private bathroom, Toothbrush and toothpaste available on request, Number of bedrooms - 1, Ping - 7, Courtyard view, Square meters - 24, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2

FAQ's

Is this Casa Postal Hotel Boutique pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Postal Hotel Boutique have a swimming pool?

No, this Casa Postal Hotel Boutique does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Postal Hotel Boutique?

Best-rates for the Casa Postal Hotel Boutique starts from $103 per night with includes Bedding/Linens, Wellness Facilities, Restaurant, Toiletries, Bar, Guest Services, Security/Safety, Business Services, Laundry, Accessibility, Breakfast, Kitchen, Child Friendly, Internet, Air Conditioner, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Casa Postal Hotel Boutique a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Postal Hotel Boutique wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Postal Hotel Boutique is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Postal Hotel Boutique?

Based on the information reported by the owner or manager, the Casa Postal Hotel Boutique indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Postal Hotel Boutique?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD103
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