Cristalino Lagoon Front Hotel, Restaurant & Spa | Hotel in Bacalar

| 8.9 (299 Reviews) |  4 Bathrooms  8 Guests
Chetumal Hotel | Cristalino Lagoon Front Hotel, Restaurant & Spa

Hotel in Chetumal, Bacalar

Cristalino Lagoon Front Hotel, Restaurant & Spa has an outdoor swimming pool, garden, a restaurant and bar in Bacalar. This 5-star hotel offers a concierge service and a tour desk. The property has a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Cristalino Lagoon Front Hotel, Restaurant & Spa provides some accommodations with pool views, and rooms are equipped with a balcony. Chetumal International Airport is 21 miles from the property.

Cristalino Lagoon Front Hotel, Restaurant & Spa is located in Bacalar.

This 19 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Pool, Ocean View, and several others. This is a 5 star rated property and has over 299 reviews with the average score of 8.9 . Coming to Bacalar and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 19 Bedrooms Hotel if you want to learn more about this place in Bacalar. These details are authentic, as they are provided by our partner, booking.com.

This Cristalino Lagoon Front Hotel, Restaurant & Spa in Bacalar is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cristalino Lagoon Front Hotel, Restaurant & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Restaurant
  • Breakfast in the room
  • Bar
  • Snack bar
  • Special diet meals (on request)
Parking
  • Parking
  • Free parking
  • Private Parking
  • Accessible parking
  • Parking on site
Activities
  • Spa lounge/Relaxation area
  • Haircut
  • Sauna
  • Spa
  • Massage
  • Facial treatments
  • Body treatments
  • Beauty services
  • Pedicure
  • Spa facilities
  • Body wrap
  • Steam room
  • Body scrub
  • Manicure
General
  • Adults only
  • Wifi in all areas
  • Smoke-free property
  • Safe
  • Air conditioning
  • Non-smoking rooms
Guest Services
  • Daily housekeeping
  • Fax/Photocopying
  • Suit press
  • Express check-in/out
  • Concierge
  • Shuttle service (additional charge)
  • Airport shuttle
  • Tour desk
  • Room service
  • Airport shuttle (additional charge)
  • Shuttle service
  • Ironing service
  • Baggage storage
  • Laundry
  • Car rental
  • 24-hour front desk
  • Meeting/Banquet facilities
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor pool
  • Garden
  • Outdoor furniture
  • Sun deck
  • Outdoor pool (year-round)
  • Terrace
Security/Safety
  • 24-hour security
  • Key card access
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers
  • CCTV outside property
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Cashless payment available
  • Contactless check-in/out
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Beach umbrellas
  • Beach chairs/Loungers
  • Infinity pool
  • Heated pool
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Pet Policy
Pets are not allowed

If your stay is during the holidays we remind that the hotel makes an additional charge to the resort fee of $153 usd for the new year's gala, it is paid directly to the hotel and is mandatory for all guests, it only applies to the night of december 31. this fee includes access to the celebration, special dinner (food only) and special decoration related to the event

License number: 010-007-005088/2025

Reviews

Value for money:
8.78
Location:
9.51
Staff:
9.4
Facilities:
9.16
Comfort:
9.51
Cleanliness:
9.54
Faye Wilson
May 25, 2026 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Everything about this hotel is perfect. The view is beyond stunning
Negative: Loved everything
Summary: Perfect hotel!!
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Free toiletries, Toilet paper, Body soap, Private bathroom, Toilet, Slippers, Hairdryer, Bathtub or shower, Towels, Conditioner, Shower, Shampoo

General

Private entrance, Iron, Trash cans, Safe, Smoke Alarm, Carbon monoxide detector, Key card access, Air conditioning, Carbon monoxide sources, Fan, Ironing facilities

Outdoors

Balcony, Terrace

Media & Technology

Flat-screen TV

View

Pool view, View, Garden view

Bedroom

Linens, Wardrobe or closet

Kitchen

Wine glasses, Coffee machine

Room amenities

Hypoallergenic pillow, Socket near the bed, Adapter, Clothes rack, Non-feather pillow
Deluxe Twin Room
Room Type: Twin
Room Size: 45 m2
2 Queen bed(s) Bed
Deluxe Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Free toiletries, Toilet paper, Body soap, Private bathroom, Toilet, Slippers, Hairdryer, Bathtub or shower, Towels, Conditioner, Shower, Shampoo

General

Private entrance, Iron, Trash cans, Safe, Smoke Alarm, Carbon monoxide detector, Key card access, Air conditioning, Carbon monoxide sources, Fan, Ironing facilities

Outdoors

Balcony, Terrace

Media & Technology

Flat-screen TV

View

Pool view, View, Garden view

Bedroom

Linens, Wardrobe or closet

Kitchen

Wine glasses, Coffee machine

Room amenities

Hypoallergenic pillow, Socket near the bed, Adapter, Clothes rack, Non-feather pillow
King Room with Lake View
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Free toiletries, Toilet paper, Body soap, Private bathroom, Toilet, Slippers, Hairdryer, Bathtub or shower, Towels, Conditioner, Shower, Shampoo

General

Private entrance, Iron, Trash cans, Safe, Smoke Alarm, Carbon monoxide detector, Key card access, Air conditioning, Carbon monoxide sources, Fan, Ironing facilities

Outdoors

Balcony, Terrace

Media & Technology

Flat-screen TV

View

Lake view, Pool view, View

Bedroom

Linens, Wardrobe or closet

Kitchen

Wine glasses, Coffee machine

Room amenities

Hypoallergenic pillow, Socket near the bed, Adapter, Clothes rack, Non-feather pillow
Junior Suite
Room Type: Suite
Room Size: 92 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Free toiletries, Toilet paper, Body soap, Private bathroom, Toilet, Slippers, Hairdryer, Bathtub or shower, Towels, Conditioner, Shower, Shampoo

General

Private entrance, Iron, Trash cans, Safe, Smoke Alarm, Carbon monoxide detector, Key card access, Air conditioning, Carbon monoxide sources, Fan, Ironing facilities

Outdoors

Balcony, Terrace

Living Area

Desk, Sofa, Sitting area

Media & Technology

Flat-screen TV

View

Pool view, View, Garden view

Bedroom

Linens, Wardrobe or closet

Kitchen

Wine glasses, Coffee machine

Room amenities

Hypoallergenic pillow, Socket near the bed, Adapter, Clothes rack, Non-feather pillow

FAQ's

Is this Chetumal hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Chetumal hotel?

Check-in time for Chetumal hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Chetumal hotel have a swimming pool?

Yes, this Chetumal hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chetumal hotel?

Best-rates for the Chetumal hotel starts from $327 per night with includes Accessibility, Spa, Toiletries, Breakfast, Internet, Air Conditioner, Oceanfront, Bar, Laundry, View, Restaurant, Entertainment, Wellness Facilities, Pool, Ocean View, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Business Services, Guest Services, Parking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chetumal hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chetumal hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chetumal hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chetumal hotel?

Based on the information reported by the owner or manager, the Chetumal hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chetumal hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD327
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