Four Points by Sheraton Cancun Centro | Hotel in Cancun

| 7.7 (189 Reviews) |   Pet Friendly  5 Bathrooms  10 Guests
Downtown Cancun Hotel | Four Points by Sheraton Cancun Centro

Hotel in Downtown Cancun, Cancun

Ideally located in Cancún, Four Points by Sheraton Cancun Centro has air-conditioned rooms with free WiFi, free private parking and room service. This 4-star hotel offers a 24-hour front desk and an ATM. The property has a year-round outdoor pool, fitness center, sauna and shared lounge. All rooms at the hotel come with a seating area, a flat-screen TV with satellite channels and a private bathroom with a hairdryer and a shower. The rooms have a safety deposit box and some have city views. All guest rooms will provide guests with a fridge. Guests at Four Points by Sheraton Cancun Centro can enjoy a buffet breakfast. At the accommodation you'll find a restaurant serving American and International cuisine. Vegetarian, dairy-free and vegan options can also be requested. Four Points by Sheraton Cancun Centro has a terrace. Cancun Government Palace is 2.1 miles from the hotel, while Cancun Bus Station is 2.5 miles from the property. Cancún International Airport is 8.1 miles away.

Four Points by Sheraton Cancun Centro is located in Cancun.

This 114 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Oceanfront, Air Conditioner, and several others. This is a 4 star rated property and has over 189 reviews with the average score of 7.7 . Coming to Cancun and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 114 Bedrooms Hotel if you want to learn more about this place in Cancun. These details are authentic, as they are provided by our partner, booking.com.

This Four Points by Sheraton Cancun Centro in Cancun is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Four Points by Sheraton Cancun Centro”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Fruit
  • Coffee house on site
  • Kids' meals
  • Kid-friendly buffet
  • Breakfast in the room
  • Bar
  • Wine/Champagne
  • Restaurant
  • Snack bar
Parking
  • Parking garage
  • Free parking
  • Electric vehicle charging station
  • Accessible parking
  • Private Parking
  • Parking on site
  • Parking
Accessibility
  • Bathroom emergency cord
  • Wheelchair accessible
  • Toilet with grab rails
  • Auditory guidance
  • Visual aids (Braille)
  • Visual aids (tactile signs)
Activities
  • Spa facilities
  • Public Bath
  • Spa
  • Sauna
  • Live sports events (broadcast)
  • Fitness
  • Steam room
  • Fitness center
General
  • Soundproof rooms
  • Smoke-free property
  • Safe
  • Designated smoking area
  • Wifi in all areas
  • Air conditioning
  • Pet friendly
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Family rooms
  • Hypoallergenic room available
Guest Services
  • Laundry
  • Room service
  • Ironing service
  • Vending machine (drinks)
  • Babysitting/Child services
  • Fax/Photocopying
  • ATM on site
  • Shared lounge/TV area
  • 24-hour front desk
  • Meeting/Banquet facilities
  • Grocery deliveries
  • Business center
  • Lockers
  • Packed lunches
  • Baggage storage
  • Private check-in/out
  • Car rental
  • Express check-in/out
  • Vending machine (snacks)
  • Daily housekeeping
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Sun deck
  • Outdoor furniture
  • Terrace
  • Outdoor pool (year-round)
  • Outdoor pool
Security/Safety
  • Fire extinguishers
  • Security alarm
  • Smoke alarms
  • CCTV outside property
  • 24-hour security
  • CCTV in common areas
  • Key access
  • Key card access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • First aid kits available
  • Physical distancing rules followed
  • Mobile app for room service
  • Contactless check-in/out
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Swimming pool
  • Infinity pool
  • Beach chairs/Loungers
  • Rooftop pool
  • Pool bar
  • Beach umbrellas
  • Pool with view

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed and charges may apply.

An environmental fee of 25.34 mxn pesos per night, per room will be requested at the check in.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, in the event of an early departure, the property will charge you the full amount for your stay.

License number: 005-007-004758/2025

Reviews

Value for money:
7.75
Location:
8.19
Staff:
8.22
Facilities:
8.09
Comfort:
8.54
Cleanliness:
8.5
JOSE ABRAHAM
Jun 14, 2026 07:00:00 AM
Review Score:   6
Mexico
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The location
Negative: They charged me twice for the stay even though I told them I had already paid via booking, and until now (2 weeks later) they haven’t issued the refund
See All Reviews

Room Arrangement

Room Info Facilities
Traditional, Guest room, 2 Queen, City view
Room Type: Double
Room Size: 32 m2
2 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Walk-in shower, Toilet paper, Private bathroom, Hairdryer, Toilet, Body soap, Shampoo, Towels/Sheets (extra fee), Conditioner, Towels, Shower

General

Hypoallergenic, Iron, Soundproof, Safe, Ironing facilities, Smoke Alarm, Air conditioning, Laptop safe, Tile/Marble floor, Fire extinguisher, Trash cans, Key card access, Key access, Private entrance, Interconnecting room(s) available

Media & Technology

Radio, Telephone, TV, Cable channels, Satellite channels, Flat-screen TV, iPod dock

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Cleaning products, High chair, Refrigerator

Living Area

Sitting area, Sofa, Desk, Dining area

Bedroom

Alarm clock, Walk-in closet, Linens, Childrens' cribs

View

City view, Quiet street view

Accessibility

Accessible by elevator, Toilet with grab rails, Upper floors accessible by elevator, Raised toilet

Room amenities

Hypoallergenic pillow, Socket near the bed, Fold-up bed, Feather pillow, Drying rack for clothing, Non-feather pillow, Adapter, Clothes rack

Cleanliness & disinfection

Hand sanitizer
Traditional, Guest room, King, City view
Room Type: Double
Room Size: 42 m2
1 King bed(s) Bed
Traditional, Guest room, King, City view

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Walk-in shower, Toilet paper, Private bathroom, Hairdryer, Toilet, Body soap, Shampoo, Towels/Sheets (extra fee), Conditioner, Towels, Shower

General

Hypoallergenic, Iron, Soundproof, Safe, Smoke Alarm, Air conditioning, Laptop safe, Tile/Marble floor, Fire extinguisher, Trash cans, Key card access, Key access, Private entrance, Ironing facilities

Media & Technology

Radio, Telephone, TV, Cable channels, Satellite channels, Flat-screen TV, iPod dock

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Cleaning products, High chair, Refrigerator

Living Area

Sitting area, Sofa, Desk, Dining area

Bedroom

Alarm clock, Walk-in closet, Linens, Childrens' cribs

Accessibility

Accessible by elevator, Toilet with grab rails, Upper floors accessible by elevator, Raised toilet

Room amenities

Hypoallergenic pillow, Socket near the bed, Fold-up bed, Feather pillow, Drying rack for clothing, Non-feather pillow, Adapter, Clothes rack

View

Quiet street view

Cleanliness & disinfection

Hand sanitizer
Deluxe, Guest room, Queen, City view
Room Type: Double
Room Size: 38 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Walk-in shower, Toilet paper, Private bathroom, Hairdryer, Toilet, Body soap, Shampoo, Towels/Sheets (extra fee), Conditioner, Towels, Shower

General

Hypoallergenic, Iron, Soundproof, Safe, Ironing facilities, Smoke Alarm, Air conditioning, Laptop safe, Tile/Marble floor, Fire extinguisher, Trash cans, Key card access, Key access, Private entrance, Interconnecting room(s) available

Media & Technology

Radio, Telephone, TV, Cable channels, Satellite channels, Flat-screen TV, iPod dock

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Cleaning products, High chair, Refrigerator

Living Area

Sitting area, Sofa, Desk, Dining area

Bedroom

Alarm clock, Walk-in closet, Linens, Childrens' cribs

View

City view, Quiet street view, Lake view, View

Accessibility

Accessible by elevator, Toilet with grab rails, Upper floors accessible by elevator, Raised toilet

Room amenities

Hypoallergenic pillow, Socket near the bed, Fold-up bed, Feather pillow, Drying rack for clothing, Non-feather pillow, Adapter, Clothes rack

Cleanliness & disinfection

Hand sanitizer
Junior, 1 Bedroom Junior Suite, 1 King, City view
Room Type: Double
Room Size: 50 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Walk-in shower, Toilet paper, Private bathroom, Hairdryer, Toilet, Body soap, Shampoo, Towels/Sheets (extra fee), Slippers, Bathrobe, Conditioner, Towels, Shower

General

Hypoallergenic, Iron, Soundproof, Safe, Smoke Alarm, Air conditioning, Laptop safe, Tile/Marble floor, Fire extinguisher, Trash cans, Key card access, Key access, Private entrance, Ironing facilities

Media & Technology

Radio, Telephone, TV, Cable channels, Satellite channels, Flat-screen TV, iPod dock

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Kitchen

Cleaning products, High chair, Refrigerator

Living Area

Sitting area, Sofa, Desk, Dining area

Bedroom

Alarm clock, Walk-in closet, Linens, Childrens' cribs

View

City view, Quiet street view, Lake view, View

Accessibility

Toilet with grab rails, Raised toilet, Accessible by elevator, Upper floors accessible by elevator, Shower chair

Room amenities

Hypoallergenic pillow, Socket near the bed, Fold-up bed, Feather pillow, Drying rack for clothing, Non-feather pillow, Adapter, Clothes rack

Cleanliness & disinfection

Hand sanitizer
Deluxe, Guest room, 1 King, City view
Room Type: Double
Room Size: 38 m2
1 King bed(s) Bed
Deluxe, Guest room, 1 King, City view

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Walk-in shower, Toilet paper, Private bathroom, Hairdryer, Toilet, Body soap, Shampoo, Towels/Sheets (extra fee), Conditioner, Towels, Shower

General

Hypoallergenic, Iron, Soundproof, Safe, Smoke Alarm, Air conditioning, Laptop safe, Tile/Marble floor, Fire extinguisher, Trash cans, Key card access, Key access, Private entrance, Ironing facilities

Media & Technology

Radio, Telephone, TV, Cable channels, Satellite channels, Flat-screen TV, iPod dock

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Cleaning products, High chair, Refrigerator

Living Area

Sitting area, Sofa, Desk, Dining area

Bedroom

Alarm clock, Walk-in closet, Linens, Childrens' cribs

View

City view, Quiet street view, Lake view, View

Accessibility

Accessible by elevator, Toilet with grab rails, Upper floors accessible by elevator, Raised toilet

Room amenities

Hypoallergenic pillow, Socket near the bed, Fold-up bed, Feather pillow, Drying rack for clothing, Non-feather pillow, Adapter, Clothes rack

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Downtown Cancun hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown Cancun hotel?

Check-in time for Downtown Cancun hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown Cancun hotel have a swimming pool?

Yes, this Downtown Cancun hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Cancun hotel?

Best-rates for the Downtown Cancun hotel starts from $88 per night with includes Breakfast, Laundry, Security/Safety, Parking, Pet Friendly, Pool, Designated Smoking Area, TV, View, Oceanfront, Air Conditioner, Wheelchair Accessible, Balcony/Terrace, Transportation/Shuttle, Business Services, Sports/Activities, Wellness Facilities, Restaurant, Accessibility, EV Charge Station, Spa, Bar, Toiletries, Guest Services, Child Friendly, Internet, Ocean View, Entertainment with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown Cancun hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Cancun hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Cancun hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Cancun hotel?

Based on the information reported by the owner or manager, the Downtown Cancun hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Cancun hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD88
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