Four Points by Sheraton Cancun Centro | Hotel in Cancun

| 8.6 (829 Reviews) |  1 Bathroom
Downtown Cancun Hotel | Four Points by Sheraton Cancun Centro

Hotel in Downtown Cancun, Cancun

This smoke-free hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. Wired internet in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.


Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Towels
  • Hair dryer
  • Free toiletries
  • Private bathroom
Bedroom
  • Free rollaway beds
  • Free cribs/infant beds
  • Blackout drapes/curtains
  • Bed sheets
  • Air conditioning
  • Premium bedding
  • Hypo-allergenic bedding
  • LED light bulbs
  • Energy-saving switches
  • Recycling
  • Phone
  • Laptop-friendly workspace
  • Window screens
  • Soundproofing
  • Desk
  • Safe
  • Water-efficient showers only
  • Iron/ironing board
  • Connecting rooms available
  • Free local calls
  • Guidebooks/recommendations
Breakfast
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • 2 restaurants and 1 coffee shop/cafe
  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 350 per person
  • Coffee/tea maker
  • Minibar
Parking
  • Limited onsite parking
  • Onsite parking options include a carport
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Electric car charging station on site
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Grab bar near toilet
  • Wheelchair-accessible path of travel
  • Wheelchairs available on site
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Braille signage
  • Low-height view port in door
  • Wheelchair-accessible business center
  • Low-height counter and sink
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • In-room accessibility
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Pool hoist on site
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Elevator
  • Low-height bed
  • Assistive listening devices available
  • Low-height desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Ecotours
  • Steam room
  • Art gallery
  • Shopping
  • Outdoor pool
  • 24-hour fitness center
  • Sauna
Entertainment
  • 42-inch LED TV
  • Cable channels
  • Premium channels
General
  • 24-hour business center
  • Meeting rooms - 5
  • Computer station
  • Conference center (2121 square feet of space)
  • Front-desk safe
  • Ballroom
  • ATM/banking services
  • Reception hall
  • Library
  • Banquet hall
  • Elevator
  • Spanish
  • French
  • English
  • Portuguese
  • Italian
  • Romance packages available
  • Comprehensive recycling policy
  • Biodegradable coffee stirrers
  • TV in lobby
  • Smoke-free property
  • Vegetarian dining options
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
Guest Services
  • Outdoor pool
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Soundproofed rooms
  • Snack bar/deli
  • 24-hour front desk
  • Housekeeping (on request)
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services
  • Porter/bellhop
  • Change of bedsheets (on request)
Internet
  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet
Outdoors
  • Pool sun loungers
  • Free pool cabanas
  • Pool umbrellas
  • Garden
  • Rooftop terrace

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. free rollaway/extra beds! free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately mxn 350 per person pet fee: mxn 350 per accommodation, per night plus mxn 50 one-time cleaning fee service animals are exempt from fees early check-in is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of mxn 350 per accommodation, per night, plus a one-time cleaning fee of mxn 50 service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Andrea
Jan 19, 2026 01:44:14 AM
Review Score:   8
Summary: Overall good
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Room, 1 King Bed
Room Size: 388 square feet m2
1 King Bed
Deluxe Room, 1 King Bed

General

Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Number of bathrooms - 1, Ping - 10.90
Traditional Room, 1 King Bed
Room Size: 344 square feet m2
1 King Bed
Traditional Room, 1 King Bed

General

Square meters - 32, Pet-friendly room, Grab bar - in shower, Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 344, Ping - 9.67, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Number of bathrooms - 1
Traditional Room, 2 Queen Beds, City View
Room Size: 344 square feet m2
2 Queen Beds
Traditional Room, 2 Queen Beds, City View

General

Square meters - 32, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 344, Ping - 9.67, Extra bed count 1, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Junior Suite, 1 King Bed
Room Size: 538 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Square feet - 538, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Extra bed count 2, Bathrobes, Square meters - 50, Ping - 15.12, Separate sitting area, Day bed, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, 2 Queen Beds, City View
Room Size: m2
2 Queen Beds
Deluxe Room, 2 Queen Beds, City View

General

Number of bedrooms - 1, Extra bed count 1, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2

FAQ's

Is this Downtown Cancun hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown Cancun hotel?

Check-in time for Downtown Cancun hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown Cancun hotel have a swimming pool?

Yes, this Downtown Cancun hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Cancun hotel?

Best-rates for the Downtown Cancun hotel starts from $108 per night with includes Restaurant, Bar, Air Conditioner, Parking, Wheelchair Accessible, Security/Safety, Bedding/Linens, Guest Services, Pool, Accessibility, Business Services, Breakfast, Child Friendly, Laundry, TV, Wellness Facilities, Spa, Toiletries, Kitchen, Balcony/Terrace, Entertainment, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown Cancun hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Cancun hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Cancun hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Cancun hotel?

Based on the information reported by the owner or manager, the Downtown Cancun hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Cancun hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD108
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