Is this Hacienda Santa Cruz pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hacienda Santa Cruz?

Check-in time for Hacienda Santa Cruz starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hacienda Santa Cruz have a swimming pool?

Yes, this Hacienda Santa Cruz has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hacienda Santa Cruz?

Best-rates for the Hacienda Santa Cruz starts from $212 per night with includes Business Services, Bar, Breakfast, Balcony/Terrace, Bedding/Linens, Spa, Restaurant, Laundry, Pool, TV, Guest Services, Child Friendly, Parking, Security/Safety, Wellness Facilities, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hacienda Santa Cruz a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hacienda Santa Cruz wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hacienda Santa Cruz has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hacienda Santa Cruz?

Based on the information reported by the owner or manager, the Hacienda Santa Cruz indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hacienda Santa Cruz?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hacienda Santa Cruz | Hotel in Mérida

Name: Hacienda Santa Cruz
Address: Mérida, Yucatán, Mexico, MX
Price range: Prices for upcoming dates start at $212 per night
Rating: 8.6

| 8.6 (76 Reviews) | 1 Bathroom

Hotel in Merida, Mérida

Hotel with 2 outdoor swimming pools, in the vicinity of Museum of the City of Merida
2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a steam room are onsite.
Hacienda Santa Cruz offers 25 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Mérida hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Pool

Balcony/Terrace

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Rainfall showerhead

Toilet paper

Shower

Hair dryer

Soap

Shampoo

Bedroom

Pillow menu

Premium bedding

Bed sheets

Down comforter

Phone

Iron/ironing board

Laptop-compatible safe

Connecting rooms available

Breakfast

1 restaurant and 1 coffee shop/cafe

1 poolside bar and 1 bar

Cooked-to-order breakfast available for a fee daily 7:30 AM–11:00 AM: MXN 107-180 for adults and MXN 107-180 for children

Minibar

Parking

Free self parking on site

Accessibility

This property does not have elevators

Doorbell and phone notification

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Activities

Hiking/biking trails

Health/beauty spa

Ecotours

Full-service spa

Shopping

2 outdoor pools

Steam room

Entertainment

Satellite channels

42-inch plasma TV

General

Conference center

Meeting room

Banquet hall

Front-desk safe

ATM/banking services

French

Spanish

English

Romance packages available

TV in lobby

Smoke-free property

Guest Services

Laundry facilities

2 outdoor pools

Luggage storage

Concierge services

24-hour front desk

Tour/ticket assistance

Wedding services

Laundry facilities

Porter/bellhop

Daily housekeeping

Multilingual staff

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Available in some public areas: Free WiFi

Outdoors

Terrace

Garden

Pool umbrellas

Spa

Massage/treatment rooms

4 treatment rooms

Couples treatment room(s)

Detox wraps

Outdoor treatment areas

Massage - Swedish

Massage - sports

Massage - hot stone

Body scrubs

Body treatments

Ayurvedic treatments

Hydrotherapy

Aromatherapy

Massage - prenatal

Reflexology

Body wraps

Massage - deep-tissue

Facials

Policies

Check-in

Check-in start time: 3 pm; check-in end time: anytime contactless check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are not available.

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 107 to 180 for adults, and mxn 107 to 180 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Gene

Jul 31, 2025 11:45:41 PM

Review Score: 10

Summary: This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!

See All Reviews

Room Arrangement

Room Info	Facilities
Family Room, Multiple Beds Room Size: 534 square feet m² 4 King Bed, Twin Beds and Queen Bed	General Bed count minimum 4, Number of living rooms 0, Square feet - 534, Number of bedrooms - 0, Towels provided, Air conditioning, Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Desk, No cribs (infant beds), Garden view, Wardrobe or closet, Bed count maximum 4
Deluxe Room, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Presidential Room, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Double Beds (Matrimonial) Room Size: m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Junior Suite, Multiple Beds Room Size: m² 2 King Bed and Twin Bed	General Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Superior Room, Multiple Beds Room Size: m² 3 Queen Bed and Twin Beds	General Number of living rooms 0, Number of bedrooms - 1, Bed count maximum 3, Free cribs/infant beds, Bed count minimum 3