Holiday Inn Express & Suites - Playa del Carmen by IHG | Hotel in Playa del Carmen

| 8.6 (1312 Reviews) |  8 Bathrooms  26 Guests
Downtown Hotel | Holiday Inn Express & Suites - Playa del Carmen by IHG

Hotel in Downtown, Playa del Carmen

Located in Playa del Carmen, Holiday Inn Express & Suites - Playa del Carmen has an outdoor swimming pool, fitness center and free WiFi. The property is close to several noted attractions, around less than 0.6 mi from Kool Beach Club and around a 2-minute walk from Quinta Alegria Shopping Mall. The property is on downtown. At the hotel, each room includes a desk and a flat-screen TV. Rooms are complete with a private bathroom, while some units also offer a balcony. All rooms will provide guests with a microwave and mini-bar. Continental breakfast option is available daily at the accommodations. Guests can make use of the business center to work or head for a sightseeing trip organized by the tour desk. Languages spoken at the reception include English and Spanish. ADO International Bus Station is 1.4 mi from Holiday Inn Express & Suites - Playa del Carmen, while Playa del Carmen Maritime Terminal is 1.7 mi from the property. Cozumel International Airport is 21 mi away.

Holiday Inn Express & Suites - Playa del Carmen by IHG is located in Playa del Carmen.

This 93 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Wheelchair Accessible, Security/Safety, and several others. This is a 3 star rated property and has over 1312 reviews with the average score of 8.6 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 93 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Holiday Inn Express & Suites - Playa del Carmen by IHG in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Holiday Inn Express & Suites - Playa del Carmen by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
Business Services
Wellness Facilities
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Snack bar
Parking
  • Parking garage
  • Parking on site
  • Parking
  • Private Parking
  • Free parking
  • Accessible parking
Accessibility
  • Lowered sink
  • Wheelchair accessible
  • Visual aids (Braille)
Activities
  • Fitness
General
  • Designated smoking area
  • Non-smoking rooms
  • Wifi in all areas
  • Family rooms
  • Safe
  • Facilities for disabled guests
  • Hypoallergenic room available
  • Elevator
  • Smoke-free property
  • Soundproof rooms
  • Air conditioning
Guest Services
  • Meeting/Banquet facilities
  • Suit press
  • 24-hour front desk
  • Laundry
  • Fax/Photocopying
  • Business center
  • Baggage storage
  • Ironing service
  • Shared lounge/TV area
  • Tour desk
  • Dry cleaning
  • Daily housekeeping
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Outdoor pool
  • Outdoor pool (year-round)
Security/Safety
  • CCTV outside property
  • Smoke alarms
  • Fire extinguishers
  • CCTV in common areas
  • 24-hour security
  • Key card access
  • Security alarm
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Breakfast to-go containers
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Process in place to check health of guests
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Swimming pool
  • Beach chairs/Loungers

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 008-007-007870/2025

Reviews

Value for money:
8.44
Location:
9.43
Staff:
8.64
Facilities:
8.53
Comfort:
8.87
Cleanliness:
8.87
Evelynn
Dec 25, 2025 08:00:00 AM
Review Score:   7
Spain
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The location was good, nice staff, comfortable bad and big room.
Negative: Could be a little cleaner, it’s a little outdated and smells like humidity but it’s not that bad.
See All Reviews

Room Arrangement

Room Info Facilities
Standard King Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
Standard King Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Laptop safe, Smoke Alarm, Trash cans, Safe, Key card access, Carbon monoxide detector, Soundproof, Ironing facilities, Iron, Air conditioning

Media & Technology

Satellite channels, Cable channels, Telephone, TV, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Coffee machine, Microwave, Refrigerator

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Hypoallergenic pillow, Socket near the bed, Clothes rack

Pool and Spa

Pool towels, Rooftop pool

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Balcony
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Laptop safe, Smoke Alarm, Trash cans, Safe, Key card access, Carbon monoxide detector, Soundproof, Ironing facilities, Iron, Air conditioning

Media & Technology

Satellite channels, Cable channels, Telephone, TV, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Outdoor furniture, Balcony

Kitchen

Dryer, Coffee machine, Microwave, Refrigerator

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

City view, View

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Hypoallergenic pillow, Socket near the bed, Clothes rack

Pool and Spa

Pool towels, Rooftop pool

Physical distancing

Single-room AC for guest accommodation
Standard Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
2 Twin bed(s) Bed
Standard Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Laptop safe, Smoke Alarm, Trash cans, Safe, Key card access, Carbon monoxide detector, Soundproof, Ironing facilities, Iron, Air conditioning

Media & Technology

Satellite channels, Cable channels, Telephone, TV, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Coffee machine, Microwave, Refrigerator

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Hypoallergenic pillow, Socket near the bed, Clothes rack

Pool and Spa

Pool towels, Rooftop pool

Physical distancing

Single-room AC for guest accommodation
Standard Room with Two Queen Beds
Room Type: Double
Room Size: 31 m2
2 Queen bed(s) Bed
Standard Room with Two Queen Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Laptop safe, Smoke Alarm, Trash cans, Safe, Key card access, Carbon monoxide detector, Soundproof, Ironing facilities, Iron, Air conditioning

Media & Technology

Satellite channels, Cable channels, Telephone, TV, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Coffee machine, Microwave, Refrigerator

Living Area

Desk, Sitting area

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Hypoallergenic pillow, Socket near the bed, Clothes rack

Pool and Spa

Pool towels, Rooftop pool

Physical distancing

Single-room AC for guest accommodation
King Suite
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed
1 Sofa bed Bed
King Suite

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Laptop safe, Smoke Alarm, Trash cans, Safe, Key card access, Carbon monoxide detector, Soundproof, Ironing facilities, Iron, Air conditioning

Media & Technology

Satellite channels, Cable channels, Telephone, TV, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Coffee machine, Microwave, Refrigerator

Living Area

Sofa, Desk, Sitting area

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Hypoallergenic pillow, Sofa bed, Socket near the bed, Clothes rack

Pool and Spa

Pool towels, Rooftop pool

Physical distancing

Single-room AC for guest accommodation
Queen Suite with Two Queen Beds
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
2 Queen bed(s) Bed
Queen Suite with Two Queen Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Laptop safe, Smoke Alarm, Trash cans, Safe, Key card access, Carbon monoxide detector, Soundproof, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning

Media & Technology

Satellite channels, Cable channels, Telephone, TV, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Coffee machine, Microwave, Refrigerator

Living Area

Sofa, Desk

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Hypoallergenic pillow, Sofa bed, Socket near the bed, Clothes rack

Pool and Spa

Pool towels, Rooftop pool

Physical distancing

Single-room AC for guest accommodation
Standard King Room - Mobility Accessible
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shower, Towels/Sheets (extra fee), Toilet paper, Walk-in shower, Shampoo, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Laptop safe, Smoke Alarm, Trash cans, Safe, Key card access, Carbon monoxide detector, Soundproof, Ironing facilities, Iron, Air conditioning

Media & Technology

Satellite channels, Cable channels, Telephone, TV, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Coffee machine, Microwave, Refrigerator

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

Accessibility

Upper floors accessible by elevator, Entire unit wheelchair accessible, Lower sink, Roll-in shower, Adapted bath, Emergency cord in bathroom, Accessible by elevator, Shower chair

Room Amenities

Hypoallergenic pillow, Socket near the bed, Clothes rack

Pool and Spa

Pool towels, Rooftop pool

Physical distancing

Single-room AC for guest accommodation
King Suite with Balcony
Room Type: Suite
Room Size: 31 m2
1 King bed(s) Bed
1 Sofa bed Bed
King Suite with Balcony

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shower, Towels/Sheets (extra fee), Toilet paper, Shampoo, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Laptop safe, Smoke Alarm, Trash cans, Safe, Key card access, Carbon monoxide detector, Soundproof, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning

Media & Technology

Satellite channels, Cable channels, Telephone, TV, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Outdoor furniture, Balcony

Kitchen

Dryer, Coffee machine, Microwave, Refrigerator

Living Area

Sofa, Desk, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

City view, View

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Hypoallergenic pillow, Sofa bed, Socket near the bed, Clothes rack

Pool and Spa

Pool towels, Rooftop pool

Physical distancing

Single-room AC for guest accommodation
Check Hotel Availability
Nightly rates from:
USD76
You will be redirected to  
Hot Deal - It has been viewed 146 times today
Not the right fit? Check out our other properties in Downtown
Master Room on 5th From US $58
         

9.6 (11 Reviews)
Hotel
  • Air Conditioner
  • Balcony/Terrace
  • Bedding/Linens
Hotel 770 From US $33
         

|
6.9 (205 Reviews)
Hotel
  • Air Conditioner
  • Pool
  • Wheelchair Accessible
Solé Suites 5th Avenue Playa del Carmen From US $267
         

6.0 (2 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pool
Aventura Mexicana Hotel From US $55
         

|
7.9 (953 Reviews)
Hotel
  • Air Conditioner
  • Pool
  • Balcony/Terrace
Vista Caribe Diving Resort Playa del Carmen From US $42
         

|
7.7 (574 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pet Friendly
Hotel Plaza Phocea From US $85
         

|
7.5 (18 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pet Friendly
Vidanta Resort at Riviera Maya- GrandLuxxe 1 Master room From US $609
         

Room with balcony at BLVD Hotel, fifth avenue From US $65
         

New
Hotel
  • Air Conditioner
  • Security/Safety
  • Bedding/Linens
Double room at BLVD Hotel, unbeatable location From US $51
         

Balcony Room King Size #207 From US $65
         

8.0 (1 Review)
Hotel
  • Air Conditioner
  • Parking
  • Pool