Holiday Inn Tulum by IHG | Hotel in Tulum

| 9.0 (65 Reviews) |  1 Bathroom
Tulum City Center Hotel | Holiday Inn Tulum by IHG

Hotel in Tulum City Center, Tulum

Hotel with free parking, near Tulum National Park
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and a 24-hour front desk.
Change of towels is available on request.
Holiday Inn Tulum by IHG offers 108 accommodations with complimentary bottled water and blackout drapes/curtains. Select Comfort beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet

Facility Overview

Bathrooms
  • Toothbrush and toothpaste (on request)
  • Towels
  • Hydromassage showerhead
  • Shower
Bedroom
  • Free cribs/infant beds
  • Blackout drapes/curtains
  • Select Comfort bed
  • Premium bedding
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Mobile key entry
  • Laptop-friendly workspace
  • Desk
  • Desk chair
  • Window screens
  • Phone
Breakfast
  • 1 bar
  • Room service available
  • Cooked-to-order breakfast available for a fee weekends 7:00 AM–11:30 AM: MXN 250-600 for adults and MXN 250-600 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Free bottled water
Parking
  • Height restrictions apply for onsite parking
  • Free self parking on site
Accessibility
  • Wheelchair-accessible path of travel
  • Elevator
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible pool
  • Smooth flooring in public areas
Activities
  • Outdoor pool
Entertainment
  • Cable channels
  • 55-inch flat-screen TV
General
  • Elevator
  • Front-desk safe
  • Spanish
  • English
  • Romance packages available
  • Renovated entire property - December 2024
  • Smoke-free property
Guest Services
  • Free cribs/infant beds
  • Outdoor pool
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance
  • Change of towels (on request)
  • Luggage storage
  • 24-hour front desk
Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 250 to 600 for adults, and mxn 250 to 600 for children pet deposit: mxn 3630 per stay pet fee: mxn 600 per pet (varies based on length of stay) plus mxn 500 one-time cleaning fee service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 22 lbs per pet) pets allowed for an extra charge of mxn 600 per pet (varies based on length of stay), plus a one-time cleaning fee of mxn 500 and a deposit of mxn 3630 per stay service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Anna
Dec 4, 2025 01:29:50 AM
Review Score:   10
Summary: Staff was great, cleaning was great, location was perfect. Ventscouldhave worked better
See All Reviews

Room Arrangement

Room Info Facilities
Standard Room, 2 Queen Beds, Accessible (Communications)
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Accessible (Communications)

General

Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Wardrobe or closet, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed, Pool View
Room Size: m2
1 King Bed
Standard Room, 1 King Bed, Pool View

General

Private bathroom, Pool view, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite, 1 King Bed
Room Size: m2
1 King Bed
Suite, 1 King Bed

General

Private bathroom, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1
Suite, 1 Bedroom (Jungle View)
Room Size: m2
1 Twin Bed
Suite, 1 Bedroom (Jungle View)

General

Private bathroom, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1
Standard Room, 1 King Bed (Jungle View)
Room Size: m2
1 King Bed
Standard Room, 1 King Bed (Jungle View)

General

Private bathroom, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1
Suite, 1 King Bed (Outdoor Private Pool)
Room Size: m2
1 King Bed
Suite, 1 King Bed (Outdoor Private Pool)

General

Private bathroom, Pool view, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 King Bed
Room Size: m2
1 King Bed
Standard Room, 1 King Bed

General

Private bathroom, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 2 Double Beds, Pool View
Room Size: m2
2 Double Beds
Standard Room, 2 Double Beds, Pool View

General

Private bathroom, Pool view, Wardrobe or closet, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room
Room Size: m2
1 Twin Bed
Standard Room

General

Private bathroom, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite, 1 King Bed, Pool View
Room Size: m2
1 King Bed
Suite, 1 King Bed, Pool View

General

Private bathroom, Pool view, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 Queen Bed, Pool View
Room Size: m2
1 Queen Bed
Standard Room, 1 Queen Bed, Pool View

General

Private bathroom, Pool view, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 2 Double Beds
Room Size: m2
2 Double Beds
Standard Room, 2 Double Beds

General

Private bathroom, Wardrobe or closet, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2

FAQ's

Is this Tulum City Center hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Tulum City Center hotel have a swimming pool?

Yes, this Tulum City Center hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Tulum City Center hotel?

Best-rates for the Tulum City Center hotel starts from $89 per night with includes Guest Services, Breakfast, Child Friendly, Internet, Air Conditioner, Parking, Security/Safety, Bedding/Linens, Bar, Pool, Wheelchair Accessible, Accessibility, Restaurant with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Tulum City Center hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Tulum City Center hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Tulum City Center hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Tulum City Center hotel?

Based on the information reported by the owner or manager, the Tulum City Center hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Tulum City Center hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD89
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