Hotel Cielo Playa del Carmen | Hotel in Playa del Carmen

| 8.8 (366 Reviews) |  1 Bathroom
Centro Hotel | Hotel Cielo Playa del Carmen

Hotel in Centro, Playa del Carmen

When you stay at this beach hotel you can enjoy umbrellas and free beach club nearby.
Hotel Cielo Playa del Carmen offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with digital channels and Netflix.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.


The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
TV
View
Ocean View
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Shower
  • Hair dryer (on request)
  • Towels
  • Free toiletries
  • Private bathroom
Bedroom
  • Air conditioning
  • Ceiling fan
  • Bed sheets
  • Individually decorated
  • Laptop-compatible safe
  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Individually furnished
  • Connecting rooms available
Breakfast
  • Cooked-to-order breakfast available for a fee weekdays 7:30 AM–11:30 AM: MXN 290.00-350 for adults and MXN 150.00-300 for children
  • 1 restaurant
  • Room service available
  • Paper towels
Parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Offsite parking within 1640 ft (MXN 250 per day)
  • Area shuttle (surcharge)
  • Airport shuttle on request
Accessibility
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Tile flooring in room
  • Accessible airport shuttle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Ecotours
  • Windsurfing
  • Beach (direct access)
  • Skydiving
  • Sailing
  • Free beach club
  • Boat tours
  • Fitness center (discounted access)
  • Ziplining
  • Health club access
  • Hiking/biking trails
  • Bicycle rentals
  • Scooter/moped rentals
  • Jet skiing
  • Water skiing
  • Wildlife and game drive
  • Theme parks
  • Scuba diving
  • Snorkeling
  • Access to nearby health club
  • Spa services
Entertainment
  • Digital channels
  • Netflix
  • 32-inch TV
  • Streaming services
General
  • Coworking space
  • Banquet hall
  • Front-desk safe
  • English
  • Spanish
  • Beach towels
  • Smoke-free property
Guest Services
  • Concierge services
  • Multilingual staff
  • Daily housekeeping
  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Rooftop terrace
  • Beach umbrellas
Spa
  • Massage - sports
  • Massage - deep-tissue
  • Massage - Swedish

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 8 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 290.00 to 350 for adults, and mxn 150.00 to 300 for children airport shuttle fee: mxn 2999.99 per vehicle (roundtrip, maximum occupancy 4) airport shuttle fee per child: mxn 2999.99 (roundtrip), (up to 11 years old) nearby parking fee: mxn 250 per day (1640 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Alejandro
May 28, 2026 03:18:30 AM
Review Score:   10
Summary: Staff was very helpful and respectful. They helped us with our luggage and gave us recommendations for good places to eat. Also the rooms were clean and comfortable.
See All Reviews

Room Arrangement

Room Info Facilities
Double Room (Double Interior Room)
Room Size: 225 square feet m2
1 Double Bed
Double Room (Double Interior Room)

General

Square meters - 21, Square feet - 225, Ping - 6, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed, Balcony
Room Size: 275 square feet m2
1 King Bed
Room, 1 King Bed, Balcony

General

Ping - 8, Number of bedrooms - 1, Square feet - 275, Balcony, Square meters - 26, Location - top floor, Bed count minimum 1, Bed count maximum 1, City view
Grand Family Room, Balcony
Room Size: 395 square feet m2
3 Twin Bed, King Bed and Double Bed
Grand Family Room, Balcony

General

Number of bedrooms - 1, Square feet - 395, Ping - 11, Balcony, Square meters - 37, Location - top floor, Bed count maximum 3, City view, Bed count minimum 3
Room, 1 King Bed
Room Size: 225 square feet m2
1 King Bed
Room, 1 King Bed

General

Square meters - 21, Square feet - 225, Ping - 6, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Family Room, Balcony
Room Size: 395 square feet m2
3 Twin Beds and King Bed
Family Room, Balcony

General

Number of bedrooms - 1, Square feet - 395, Ping - 11, Balcony, Square meters - 37, Location - top floor, Bed count maximum 3, City view, Bed count minimum 3
Triple Room
Room Size: 248 square feet m2
2 Double Bed and Twin Bed
Triple Room

General

Square feet - 248, Number of bedrooms - 1, Ping - 7, Square meters - 23, Bed count minimum 2, Bed count maximum 2
Quadruple Room
Room Size: 249 square feet m2
2 Double Beds
Quadruple Room

General

Square feet - 249, Number of bedrooms - 1, Ping - 7, Square meters - 23, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Centro hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this Centro hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Centro hotel starts from $53 per night with includes Entertainment, Internet, Laundry, Security/Safety, Guest Services, Air Conditioner, Balcony/Terrace, Business Services, Bedding/Linens, Toiletries, TV, Ocean View, Transportation/Shuttle, Wellness Facilities, Spa, Restaurant, Breakfast, Child Friendly, View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Centro hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Centro hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.