Hotel Indigo Playa del Carmen by IHG | Hotel in Playa del Carmen

8.4 (109 Reviews) |   Pet Friendly  11 Bathrooms  28 Guests
Downtown Hotel | Hotel Indigo Playa del Carmen by IHG

Hotel in Downtown, Playa del Carmen

Located in Playa del Carmen, a 5-minute walk from Playa del Carmen Beach, Hotel Indigo Playa del Carmen by IHG has accommodations with an outdoor swimming pool, private parking, a fitness center and a terrace. Featuring a bar, the hotel is close to several noted attractions, around a 15-minute walk from ADO International Bus Station and around 0.9 miles from Playa del Carmen Maritime Terminal. The property provides room service, a 24-hour front desk and currency exchange for guests. At the hotel rooms contain air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Every room has a coffee machine, while certain rooms are equipped with a balcony and others also feature city views. The rooms will provide guests with a fridge. An American breakfast is available at Hotel Indigo Playa del Carmen by IHG. At the accommodation you'll find a restaurant serving American and Mexican cuisine. Vegetarian and dairy-free options can also be requested. At Hotel Indigo Playa del Carmen by IHG guests are welcome to use a hot tub. A business center and vending machines with snacks and drinks are available on site at the hotel. Church of Guadalupe is 1.4 miles from Hotel Indigo Playa del Carmen by IHG, while Xel Ha is 30 miles from the property. Cozumel International Airport is 22 miles away.

Hotel Indigo Playa del Carmen by IHG is located in Playa del Carmen.

This 69 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Breakfast, Ocean View, Balcony/Terrace, and several others. This is a good star rated property and has over 109 reviews with the average score of 8.4 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 69 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Indigo Playa del Carmen by IHG in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Indigo Playa del Carmen by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Coffee house on site
  • Restaurant
  • Wine/Champagne
  • Fruit
  • Breakfast in the room
  • Bar
  • Snack bar
Parking
  • Parking
  • Parking on site
  • Accessible parking
  • Parking garage
  • Private Parking
Accessibility
  • Raised toilet
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
  • Lowered sink
  • Visual aids (Braille)
  • Visual aids (tactile signs)
  • Auditory guidance
Activities
  • Fitness center
  • Fitness
  • Hot tub/Jacuzzi
  • Walking tours
  • Happy hour
General
  • Family rooms
  • Smoke-free property
  • Heating
  • Convenience store on site
  • Elevator
  • Safe
  • Hypoallergenic room available
  • Facilities for disabled guests
  • Air conditioning
  • Non-smoking rooms
  • Pet friendly
  • Designated smoking area
Guest Services
  • Room service
  • Currency exchange
  • Packed lunches
  • Valet parking
  • Business center
  • Concierge
  • Vending machine (drinks)
  • Ironing service
  • Daily housekeeping
  • Express check-in/out
  • Dry cleaning
  • Suit press
  • Laundry
  • Pet basket
  • Vending machine (snacks)
  • Grocery deliveries
  • Pet bowls
  • Tour desk
  • 24-hour front desk
  • Baggage storage
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Outdoor pool
  • Sun deck
  • Terrace
Security/Safety
  • Smoke alarms
  • Fire extinguishers
  • CCTV in common areas
  • Security alarm
  • 24-hour security
  • CCTV outside property
  • Key card access
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Cashless payment available
Spa
  • Pool with view
  • Heated pool
  • Rooftop pool
  • Infinity pool
  • Beach chairs/Loungers
  • Swimming pool
  • Beach umbrellas

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Partially refundable
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

License number: 008-007-007871/2025

Reviews

Amrita
Jun 25, 2026 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: The interiors are beautiful. The staff are helpful. The rooms are so, so clean and are well decorated. The gym had all the essentials. The rooftop pool and surrounding area were super relaxed. The breakfast did the job too. IHG have thought about everything really well at this hotel. You could not ask for more. Genuinely so impressed with every aspect. Would highly recommend. You will have a carefree and enjoyable time here. Despite its central location, this hotel is a place of calm and tranquility.
Negative: Nothing.
Summary: Perfect!
See All Reviews

Room Arrangement

Room Info Facilities
Standard King Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Premium Queen Room with Two Queen Beds
Room Type: Double
Room Size: 39 m2
1 Sofa bed Bed
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk, Sofa

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Sofa bed, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Balcony
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Standard Room
Room Type: Double
Room Size: 32 m2
Standard Room

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Ocean View
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

Sea view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Ocean View and Balcony
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed
Standard King Room with Ocean View and Balcony

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

Sea view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Premium Queen Room with Two Queen Beds and Terrace
Room Type: Double
Room Size: 45 m2
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Interconnecting room(s) available, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk, Sofa

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

Outdoors

Terrace

Accessibility

Upper floors accessible by elevator, Entire unit located on ground floor, Accessible by elevator

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Premium King Room with Balcony
Room Type: Double
Room Size: 39 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk, Sofa

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Sofa bed, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Premium Corner King Room with Balcony
Room Type: Double
Room Size: 39 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk, Sofa

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Premium Corner King Room with Ocean View
Room Type: Double
Room Size: 39 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk, Sofa

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

Sea view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Premium King Room with Terrace - Communications Accessible
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Towels, Toilet, Hairdryer, Conditioner, Shower, Body soap, Walk-in shower, Private bathroom, Shampoo

General

Tile/Marble floor, Trash cans, Interconnecting room(s) available, Safe, Laptop safe, Smoke Alarm, Air conditioning, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Sitting area, Desk, Sofa

Bedroom

Childrens' cribs, Wardrobe or closet, Alarm clock, Linens

View

City view

Outdoors

Terrace

Accessibility

Raised toilet, Toilet with grab rails, Lower sink, Accessible by elevator, Entire unit located on ground floor, Hearing accessible, Upper floors accessible by elevator, Adapted bath, Entire unit wheelchair accessible

Room amenities

Clothes rack, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Downtown hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown hotel?

Check-in time for Downtown hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown hotel have a swimming pool?

Yes, this Downtown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown hotel?

Best-rates for the Downtown hotel starts from $110 per night with includes Security/Safety, Business Services, Restaurant, Guest Services, Breakfast, Ocean View, Balcony/Terrace, Accessibility, Wellness Facilities, Hot Tub, Kitchen, Pool, Designated Smoking Area, Toiletries, Child Friendly, Laundry, Pet Friendly, Wheelchair Accessible, Oceanfront, Sports/Activities, Fireplace/Heating, Bar, Entertainment, Internet, Air Conditioner, Parking, View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown hotel?

Based on the information reported by the owner or manager, the Downtown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD110
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