Is this Downtown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Downtown hotel have a swimming pool?

Yes, this Downtown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown hotel?

Best-rates for the Downtown hotel starts from $175 per night with includes Sports/Activities, Parking, Pool, Business Services, Toiletries, Guest Services, Accessibility, Security/Safety, Breakfast, Internet, Laundry, Bedding/Linens, Eco Friendly, Wellness Facilities, Child Friendly, Kitchen, Air Conditioner, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown hotel?

Based on the information reported by the owner or manager, the Downtown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Indigo Playa Del Carmen by IHG | Hotel in Playa del Carmen

Name: Hotel Indigo Playa Del Carmen by IHG
Address: Downtown, Playa del Carmen, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $175 per night
Rating: 7.8

| 7.8 (9 Reviews) | 1 Bathroom

Downtown Hotel | Hotel Indigo Playa Del Carmen by IHG

Hotel in Downtown, Playa del Carmen

Luxury hotel with a 24-hour business center and a 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a 24-hour business center and valet parking. WiFi in public areas is free. Additionally, a business center, conference space, and dry cleaning are onsite.
Change of towels is available on request.
Air-conditioned accommodations at Hotel Indigo Playa Del Carmen by IHG offer laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Eco Friendly

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Hair dryer

Shampoo

Towels

Shower

Toilet paper

Rainfall showerhead

Soap

Toothbrush and toothpaste (on request)

Private bathroom

Bedroom

Bed sheets

Air conditioning

Free cribs/infant beds

Premium bedding

Blackout drapes/curtains

Hypo-allergenic bedding

Eco-friendly cleaning products used

Recycling

Laptop-friendly workspace

Laptop-compatible safe

Connecting rooms available

Desk

Desk chair

Breakfast

Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: MXN 300 per person

Coffee/tea maker

Mini-fridge

Parking

Wheelchair-accessible parking available

Secured covered valet parking on site (MXN 400 per day; includes in/out privileges)

Accessibility

Handrails in stairways

Wheelchair-accessible path of travel

Valet for wheelchair-equipped vehicle

Visual alarms in hallways

Wheelchair-accessible fitness center

Well-lit path to entrance

Tile flooring in room

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible restaurant

Wheelchair-accessible path to elevator

Wheelchair-accessible lounge

Front entrance ramp

Braille signage

2 on-site accessible parking spaces

Wheelchair-accessible business center

Wheelchair-accessible parking

Area rugs in room

Wheelchairs available on site

Wheelchair-accessible pool

Activities

Swimming

Theme parks

Water tubing

Bike storage

Outdoor pool

Bike parking

Entertainment

Cable channels

55-inch Smart TV

General

Coworking space

24-hour business center

Conference space (2314 square feet)

Meeting rooms - 2

Computer station

Ballroom

Elevator

Gift shop/newsstand

Water dispenser

Comprehensive recycling policy

Comprehensive food waste policy

Vegan dining options

Smoke-free property

Vegetarian dining options

At least 80% lighting from LEDs

Water dispenser

Guest Services

Free cribs/infant beds

Mini-fridge

Outdoor pool

Laundry facilities

Daily housekeeping

Multilingual staff

Change of towels (on request)

Change of bedsheets (on request)

Luggage storage

Tour/ticket assistance

Dry cleaning service

24-hour front desk

Laundry facilities

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in some public areas: Free WiFi

Outdoors

Nature reserve

Pool sun loungers

Pool umbrellas

Free pool cabanas

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 300 per person covered valet parking fee: mxn 400 per day (in/out privileges) pet deposit: mxn 2000 per stay pet fee: mxn 500 per accommodation, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 33 lbs per pet) food and water bowls are available pets allowed for an extra charge of mxn 500 per accommodation, per night, plus a deposit of mxn 2000 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses eco-friendly cleaning products

Reviews

Wai Fung

Jan 7, 2026 10:52:13 AM

Review Score: 8

Summary: Great towels, clean rooms

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Room, 1 King Bed, Balcony, Ocean View Room Size: 377 square feet m² 1 King Bed	General Ping - 11, Pets not allowed, Square feet - 377, Square meters - 35, Bed count minimum 1, Ocean view, Bed count maximum 1, Furnished balcony
Standard Room, 1 King Bed, Ocean View Room Size: 420 square feet m² 1 King Bed	General Square meters - 39, Ping - 12, Pets not allowed, Bed count minimum 1, Ocean view, Bed count maximum 1, Square feet - 420
Standard Room, 1 King Bed Room Size: 420 square feet m² 1 King Bed	General Square meters - 39, Ping - 12, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Square feet - 420
Standard Room, 1 King Bed, Balcony Room Size: 377 square feet m² 1 King Bed	General Ping - 11, Pets not allowed, Square feet - 377, Square meters - 35, Bed count minimum 1, Bed count maximum 1, City view, Furnished balcony
Premium Room, 1 King Bed, Ocean View, Corner Room Size: 420 square feet m² 1 King Bed	General Square meters - 39, Ping - 12, Separate sitting area, Pets not allowed, Bed count minimum 1, Ocean view, Bed count maximum 1, Square feet - 420, Furnished balcony
Standard Room Room Size: 334 square feet m² 1 Queen Bed	General Square meters - 31, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Pets not allowed, Square feet - 334, Bed count minimum 1, Bed count maximum 1, City view
Premium Room, 2 Queen Beds Room Size: 420 square feet m² 2 Queen Beds	General Square meters - 39, Ping - 12, Separate sitting area, Sofa bed, Pets not allowed, Extra bed count 1, Bed count minimum 2, Square feet - 420, Bed count maximum 2
Premium Room, 1 King Bed, Balcony, Corner Room Size: 420 square feet m² 1 King Bed	General Square meters - 39, Ping - 12, Separate sitting area, Sofa bed, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 420, City view, Furnished balcony
Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace) Room Size: 484 square feet m² 1 King Bed	General Pet-friendly room, Wheelchair-width doorways, Square feet - 484, Ping - 14, Grab bar - near toilet, Wheelchair accessible, Square meters - 45, Lowered locks/deadbolt, Lowered peephole/view port in door, Furnished balcony or patio, Wheelchair-accessible bathroom vanity, Separate sitting area, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Premium Room, 1 King Bed, Balcony Room Size: 420 square feet m² 1 King Bed	General Pet-friendly room, Square meters - 39, Ping - 12, Separate sitting area, Sofa bed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 420, City view, Furnished balcony
Premium Room, 2 Queen Beds, Terrace Room Size: 484 square feet m² 2 Queen Beds	General Pet-friendly room, Furnished balcony or patio, Square feet - 484, Separate sitting area, Ping - 14, Square meters - 45, Bed count minimum 2, Bed count maximum 2