Hotel MX portal maya | Hotel in Playa del Carmen

| 7.8 (349 Reviews) |   Pet Friendly  5 Bathrooms  20 Guests
Downtown Hotel | Hotel MX portal maya

Hotel in Downtown, Playa del Carmen

Well situated in the center of Playa del Carmen, Hotel MX portal maya provides air-conditioned rooms, an outdoor swimming pool, free WiFi and a terrace. This 4-star hotel offers a 24-hour front desk and a concierge service. Guests can enjoy International dishes at the restaurant or have a drink at the bar. At the hotel, rooms are equipped with a closet. The private bathroom is equipped with a shower, free toiletries and a hairdryer. At Hotel MX portal maya, all rooms have a flat-screen TV with cable channels. A buffet breakfast is available at the accommodation. Popular points of interest near Hotel MX portal maya include Playa del Carmen Beach, ADO International Bus Station and Playa del Carmen Maritime Terminal. Cozumel International Airport is 22 miles away.

Hotel MX portal maya is located in Playa del Carmen.

This 50 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, Air Conditioner, Pool, and several others. This is a 4 star rated property and has over 349 reviews with the average score of 7.8 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 50 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hotel MX portal maya in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel MX portal maya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Pet Friendly
Pool
Balcony/Terrace
Security/Safety
Restaurant
Bar
Guest Services
Child Friendly
Internet

Facility Overview

Breakfast
  • Restaurant
  • Bar
General
  • Air conditioning
  • Wifi in all areas
  • Non-smoking rooms
  • Smoke-free property
  • Safe
  • Pet friendly
  • Family rooms
Guest Services
  • Concierge
  • Daily housekeeping
  • 24-hour front desk
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Terrace
  • Outdoor pool
Security/Safety
  • CCTV outside property
  • CCTV in common areas
  • Key card access
  • 24-hour security
  • Fire extinguishers
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Physical distancing rules followed
  • Cashless payment available
  • All plates, cutlery, glasses, and other tableware sanitized
Spa
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.

A reservation with 10 or more rooms, it is considered a group reservation for which different cancellation conditions may apply. , food & beverages: , children from 0 to 3 years old are free of charge in food & beverages at la ceiba restaurant. , children from 4 to 11 years old they get´s 50% in food and beverages at la ceiba restaurant please note that the use of safe has an extra cost.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.26
Location:
9.36
Staff:
8.29
Facilities:
7.78
Comfort:
8.36
Cleanliness:
8.22
Linda
Feb 23, 2026 08:00:00 AM
Review Score:   8
Canada
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: The buffet breakfast was excellent and plentiful. I would highly recommend this hotel.
Summary: This hotel offers excellent value for the money. I highly recommend it.
See All Reviews

Room Arrangement

Room Info Facilities
Junior Suite
Room Type: Suite
Room Size: 45 m2
1 King bed(s) Bed
1 Sofa bed Bed
Junior Suite

Bathroom

Bathtub or shower, Toilet paper, Shower, Free toiletries, Conditioner, Body soap, Towels, Bathtub, Private bathroom, Shampoo, Toilet, Hairdryer

General

Trash cans, Air conditioning, Key card access

Media & Technology

Flat-screen TV, Cable channels

Bedroom

Wardrobe or closet

Outdoors

Terrace

Accessibility

Upper floors accessible by stairs only

Room amenities

Socket near the bed, Non-feather pillow, Clothes rack

Pool and Spa

Pool towels

Layout

Window
Master Suite
Room Type: Suite
Room Size: 60 m2
1 King bed(s) Bed
2 Queen bed(s) Bed

Bathroom

Bathtub or shower, Toilet paper, Shower, Free toiletries, Conditioner, Body soap, Towels, Bathtub, Private bathroom, Shampoo, Toilet, Hairdryer

General

Trash cans, Air conditioning, Key card access

Media & Technology

Flat-screen TV, Cable channels

Bedroom

Wardrobe or closet

Outdoors

Terrace

Accessibility

Upper floors accessible by stairs only

Room amenities

Socket near the bed, Non-feather pillow, Clothes rack

Pool and Spa

Pool towels

Layout

Window
Deluxe King Suite
Room Type: Suite
Room Size: 33 m2
1 King bed(s) Bed
1 Sofa bed Bed

Bathroom

Bathtub or shower, Toilet paper, Shower, Free toiletries, Conditioner, Body soap, Towels, Bathtub, Private bathroom, Shampoo, Toilet, Hairdryer

General

Trash cans, Air conditioning, Key card access

Media & Technology

Flat-screen TV, Cable channels

Bedroom

Wardrobe or closet

Outdoors

Terrace

Accessibility

Upper floors accessible by stairs only

Room amenities

Socket near the bed, Non-feather pillow, Sofa bed

Pool and Spa

Pool towels
Deluxe Suite
Room Type: Suite
Room Size: 33 m2
2 Full bed(s) Bed

Bathroom

Bathtub or shower, Toilet paper, Shower, Free toiletries, Conditioner, Body soap, Towels, Bathtub, Private bathroom, Shampoo, Toilet, Hairdryer

General

Trash cans, Air conditioning, Key card access

Media & Technology

Flat-screen TV, Cable channels

Bedroom

Wardrobe or closet

Outdoors

Terrace

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Pool towels

Room amenities

Socket near the bed, Non-feather pillow
Double Room
Room Type: Double
Room Size: 33 m2
1 King bed(s) Bed
1 Bunk bed Bed
Double Room

Bathroom

Bathtub or shower, Toilet paper, Shower, Free toiletries, Conditioner, Towels, Bathtub, Private bathroom, Shampoo, Toilet, Hairdryer

General

Trash cans, Air conditioning, Key card access

Media & Technology

Flat-screen TV, Cable channels

Bedroom

Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Pool towels

Room amenities

Socket near the bed, Non-feather pillow

FAQ's

Is this Hotel MX portal maya pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel MX portal maya?

Check-in time for Hotel MX portal maya starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel MX portal maya have a swimming pool?

Yes, this Hotel MX portal maya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel MX portal maya?

Best-rates for the Hotel MX portal maya starts from $50 per night with includes Pet Friendly, Balcony/Terrace, Restaurant, Bar, Guest Services, Child Friendly, Air Conditioner, Pool, Security/Safety, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel MX portal maya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel MX portal maya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel MX portal maya has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel MX portal maya?

Based on the information reported by the owner or manager, the Hotel MX portal maya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel MX portal maya?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD50
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