Hotel Playa Encantada | Apartment in Playa del Carmen

| 8.4 (674 Reviews) |   31 Bedrooms  4 Bathrooms  14 Guests
Downtown Apartment | Hotel Playa Encantada

31 Bedroom Apartment in Downtown, Playa del Carmen

Featuring an outdoor pool and a garden with BBQ facilities, Hotel Playa Encantada is located just 4 blocks from Mamitas Beach in Playa del Carmen. This modern hotel offers free Wi-Fi. The stylish air-conditioned rooms at Hotel Playa Encantada feature flat-screen cable TV, a desk and a fan. The private bathrooms include a shower and towels. Around Hotel Playa Encantada can find a wide range of shops, restaurants and lively bars on the famous 5th Avenue, just a 5-minute walk away. Playa del Carmen ADO Bus Station is opposite the hotel, while the Cozumel Ferry Terminal is 0.6 mi away. Xcaret Eco Theme Park is a 10-minute drive away, while Cancun International Airport is within a 45-minute drive.

Hotel Playa Encantada is located in Playa del Carmen.

This 31 Bedrooms Apartment is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, View, Ocean View, and several others. This is a 3 star rated property and has over 674 reviews with the average score of 8.4 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Apartment for your next visit, you will surely love it.

You can check the reviews and description of this 31 Bedrooms Apartment if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Playa Encantada in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Playa Encantada”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Apartment, please let us know.

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Amenities

Air Conditioner
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Guest Services
Child Friendly
Internet

Facility Overview

General
  • Air conditioning
  • Designated smoking area
  • Safe
  • Wifi in all areas
  • Non-smoking rooms
  • Elevator
  • Family rooms
Guest Services
  • Daily housekeeping
  • 24-hour front desk
  • Shuttle service (additional charge)
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Shuttle service
  • Concierge
  • Tour desk
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Garden
  • Outdoor pool
  • Outdoor furniture
Security/Safety
  • CCTV in common areas
  • 24-hour security
  • CCTV outside property
  • Fire extinguishers
  • Key access
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • First aid kits available
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Shallow end
  • Swimming pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Partially refundable
Pet Policy
Pets are not allowed

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply, please note that for rates with breakfast included, breakfast is only offered for adults. breakfast for minors will be at an extra cost, breakfast service is provided at ipanema's grill restaurant, located three blocks from the hotel.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, in the event of an early departure, the property will charge you the full amount for your stay, parking is subject to availability due to limited spaces, this property is located in a busy area so guests might experience some noise, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

License number: 008-007-004906/2025

Reviews

Value for money:
8.63
Location:
9.03
Staff:
8.36
Facilities:
8.32
Comfort:
8.68
Cleanliness:
8.71
Lavinia
Apr 15, 2026 07:00:00 AM
Review Score:   9
Romania
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Very good location, it was cleaned every day and the staff was helpful.
Summary: Good location, big rooms and clean hotel
See All Reviews

Room Arrangement

Room Info Facilities
Double Room with Two Double Beds
Room Type: Double
Room Size: 25 m2
2 Full bed(s) Bed
Double Room with Two Double Beds

Bathroom

Shampoo, Private bathroom, Free toiletries, Shower, Toilet paper, Towels, Hairdryer, Toilet

General

Air conditioning, Fan, Safe, Smoke Alarm, Trash cans, Ironing facilities, Tile/Marble floor, Iron, Key access

Media & Technology

Satellite channels, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sofa

View

City view, View

Bedroom

Linens, Alarm clock, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only, Raised toilet

Room amenities

Feather pillow, Clothes rack, Sofa bed

Pool and Spa

Shallow end, Pool towels

Layout

Window
Junior Suite
Room Type: Suite
Room Size: 25 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shampoo, Private bathroom, Free toiletries, Shower, Toilet paper, Towels, Hairdryer, Toilet

General

Air conditioning, Fan, Safe, Smoke Alarm, Trash cans, Ironing facilities, Tile/Marble floor, Iron, Key access

Media & Technology

Satellite channels, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Microwave, Refrigerator, Coffee machine

Living Area

Sofa, Desk

View

City view, View

Bedroom

Linens, Alarm clock, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only, Raised toilet

Room amenities

Feather pillow, Clothes rack, Sofa bed, Drying rack for clothing

Pool and Spa

Shallow end, Pool towels

Layout

Window
Standard Apartment
Room Type: Apartment
Room Size: 45 m2
1 King bed(s) Bed
1 Sofa bed Bed
Standard Apartment

Food & Drink

Tea/Coffee maker

Bathroom

Shampoo, Private bathroom, Free toiletries, Shower, Toilet paper, Towels, Hairdryer, Toilet

General

Air conditioning, Fan, Safe, Smoke Alarm, Trash cans, Ironing facilities, Tile/Marble floor, Iron, Key access

Media & Technology

Satellite channels, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Kitchenette, Kitchenware, Microwave, Kitchen, Coffee machine, Dining table, Refrigerator

Living Area

Sofa, Dining area, Desk

View

Garden view, View, Pool view

Bedroom

Linens, Alarm clock, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only, Raised toilet, Entire unit located on ground floor

Room amenities

Feather pillow, Clothes rack, Sofa bed

Pool and Spa

Shallow end, Pool towels

Layout

Window
Superior Apartment
Room Type: Apartment
Room Size: 45 m2
1 Sofa bed Bed
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shampoo, Private bathroom, Free toiletries, Shower, Toilet paper, Towels, Hairdryer, Toilet

General

Air conditioning, Fan, Safe, Smoke Alarm, Trash cans, Ironing facilities, Interconnecting room(s) available, Tile/Marble floor, Iron, Key access

Media & Technology

Satellite channels, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Kitchenette, Kitchenware, Microwave, Kitchen, Coffee machine, Dining table, Refrigerator

Living Area

Sofa, Dining area, Desk

View

Garden view, View, Pool view

Bedroom

Linens, Alarm clock, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only, Raised toilet

Room amenities

Feather pillow, Clothes rack, Sofa bed

Pool and Spa

Shallow end, Pool towels

Layout

Window

FAQ's

Is this Hotel Playa Encantada pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Playa Encantada?

Check-in time for Hotel Playa Encantada starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Playa Encantada have a swimming pool?

Yes, this Hotel Playa Encantada has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Playa Encantada?

Best-rates for the Hotel Playa Encantada starts from $40 per night with includes Pool, Designated Smoking Area, Oceanfront, Security/Safety, View, Ocean View, Balcony/Terrace, Accessibility, Transportation/Shuttle, Guest Services, Child Friendly, Internet, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Playa Encantada a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this apartment 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the apartment has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Playa Encantada wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Playa Encantada has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Playa Encantada?

Based on the information reported by the owner or manager, the Hotel Playa Encantada indicates 1 day stay policy at this apartment. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Playa Encantada?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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