Na Balam Hotel | Hotel in Isla Mujeres

| 8.1 (393 Reviews) |  5 Bathrooms  19 Guests
Centro - Supmza 001 Hotel | Na Balam Hotel

Hotel in Centro - Supmza 001, Isla Mujeres

Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean. Na Balam, Mayan for The House of the Jaguar features an outdoor pool and shady palm trees with hammocks. Guests can attend of the hotel's yoga classes, then relax with a massage. Oceanvs Beach Club & Restaurant at Na Balam serves Mayan and vegetarian cuisine. Visitors can also enjoy a drink with a Mexican snack while watching the sunset at the beachfront Palapa Bar.

Na Balam Hotel is located in Isla Mujeres.

This 16 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Oceanfront, Security/Safety, Guest Services, and several others. This is a 4 star rated property and has over 393 reviews with the average score of 8.1 . Coming to Isla Mujeres and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 16 Bedrooms Hotel if you want to learn more about this place in Isla Mujeres. These details are authentic, as they are provided by our partner, booking.com.

This Na Balam Hotel in Isla Mujeres is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Na Balam Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Internet

Facility Overview

Breakfast
  • Restaurant
  • Bar
  • Fruit
  • Wine/Champagne
Parking
  • Parking
  • Accessible parking
  • Free parking
  • Street parking
Activities
  • Diving
  • Fishing
  • Snorkeling
General
  • Air conditioning
  • Non-smoking rooms
  • Family rooms
  • Safe
  • Smoke-free property
Guest Services
  • Airport shuttle (additional charge)
  • Airport shuttle
  • Daily housekeeping
  • Tour desk
  • Shuttle service (additional charge)
  • Shuttle service
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Garden
  • Outdoor pool (year-round)
  • Outdoor pool
  • Outdoor furniture
Security/Safety
  • 24-hour security
  • Key access
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Process in place to check health of guests
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Physical distancing rules followed
  • Contactless check-in/out
  • Mobile app for room service
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
Spa
  • Beach umbrellas
  • Beach chairs/Loungers
  • Swimming pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Upon check-in photo identification and credit card are required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges.

License number: 003-007-001607/2025

Reviews

Value for money:
8.01
Location:
9.28
Staff:
9.12
Facilities:
8.25
Comfort:
8.7
Cleanliness:
8.6
Susan
Dec 4, 2025 08:00:00 AM
Review Score:   8
USA
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: The entire staff is wonderful. The room was spacious, beds good, shower fine. The beach is nearby with big loungers, but not visible from the property. Breakfast was served, and we were able to alter selections enough to easily accommodate dietary needs.
Negative: It was not possible to really darken the room, there were no hooks for damp bathing suits or doormats for sandy feet, and the bowl sink, while handsome, was very high. The trek to beach and breakfast was quick but convoluted, not easy for a less ambulatory person.
Summary: We would definitely stay again if we return to Isla Mujeres.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Poolside with Two Double Beds
Room Type: Double
Room Size: 56 m2
2 Full bed(s) Bed

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Shampoo, Private bathroom

General

Air conditioning, Key access, Tile/Marble floor, Fan, Smoke Alarm, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Outdoors

Balcony, Terrace

Living Area

Sitting area

Bedroom

Wardrobe or closet, Linens

View

Garden view, Pool view, Inner courtyard view

Accessibility

Upper floors accessible by stairs only

Food & Drink

Bottle of water

Room Amenities

Socket near the bed
Poolside Suite
Room Type: Suite
Room Size: 60 m2
2 Full bed(s) Bed
1 King bed(s) Bed

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Shampoo, Private bathroom

General

Air conditioning, Key access, Tile/Marble floor, Fan, Smoke Alarm, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Living Area

Sitting area

Bedroom

Wardrobe or closet, Linens

View

Garden view, Pool view

Outdoors

Terrace

Accessibility

Upper floors accessible by stairs only

Food & Drink

Bottle of water

Room Amenities

Socket near the bed
Two-Bedroom Suite
Room Type: Suite
Room Size: 104 m2
1 King bed(s) Bed
1 King bed(s) Bed

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Additional bathroom, Shampoo, Private bathroom

General

Air conditioning, Key access, Tile/Marble floor, Fan, Smoke Alarm, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Kitchen

Dining table, Refrigerator, Coffee machine, Kitchenware, Kitchenette

Living Area

Sofa, Sitting area

Bedroom

Wardrobe or closet, Linens

View

Garden view, Inner courtyard view

Food & Drink

Bottle of water

Room Amenities

Socket near the bed
Master Suite with Pool View
Room Type: Suite
Room Size: 64 m2
1 King bed(s) Bed
1 Sofa bed Bed
Master Suite with Pool View

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Private bathroom

General

Air conditioning, Key access, Iron, Tile/Marble floor, Fan, Smoke Alarm, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Outdoors

Outdoor dining area, Balcony

Living Area

Sofa, Sitting area

View

Inner courtyard view, Garden view, Pool view, View

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room Amenities

Sofa bed, Socket near the bed
Check Hotel Availability
Nightly rates from:
USD US $247
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