Is this Na Balam Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Na Balam Hotel?

Check-in time for Na Balam Hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Na Balam Hotel have a swimming pool?

Yes, this Na Balam Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Na Balam Hotel?

Best-rates for the Na Balam Hotel starts from $217 per night with includes Transportation/Shuttle, Security/Safety, Bedding/Linens, Restaurant, Wellness Facilities, Bar, Toiletries, Air Conditioner, Pool, TV, Ocean View, Business Services, Internet, Child Friendly, View, Balcony/Terrace, Accessibility, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Na Balam Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Na Balam Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Na Balam Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Na Balam Hotel?

Based on the information reported by the owner or manager, the Na Balam Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Na Balam Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Na Balam Hotel | Hotel in Isla Mujeres

Name: Na Balam Hotel
Address: Isla Mujeres, QROO, Mexico, MX
Price range: Prices for upcoming dates start at $217 per night
Rating: 8.2

| 8.2 (834 Reviews) | 1 Bathroom

Centro - Supmza 001 Hotel | Na Balam Hotel

Hotel in Centro - Supmza 001, Isla Mujeres

Beach hotel with outdoor pool, near North Beach
Guests at this beach hotel will appreciate convenient onsite amenities such as airport transportation and complimentary wireless internet access.
Na Balam Hotel offers 21 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Pool

View

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Child Friendly

Internet

Facility Overview

Bathrooms

Hair dryer (on request)

Free toiletries

Towels

Shower

Bedroom

Ceiling fan

Air conditioning (climate-controlled)

Safe

Access via exterior corridors

Individually furnished

Individually decorated

Breakfast

1 beach bar and 1 bar

1 restaurant

Free bottled water

Parking

Roundtrip airport shuttle (surcharge) from 6:00 AM - 11:30 PM

Airport shuttle at scheduled times, on request

No onsite parking available

Ferry terminal shuttle (surcharge)

Accessibility

This property does not have elevators

Activities

Kayaking

Boat tours

Fishing

Sailing

Scooter/moped rentals

Theme parks

Snorkeling

Skydiving

Ecotours

Bicycle rentals

Whale watching

Parasailing

Scuba diving

Outdoor pool

Entertainment

Satellite channels

32-inch flat-screen TV

General

Banquet hall

Front-desk safe

English

Spanish

Smoke-free property

Beach towels

Guest Services

Outdoor pool

Tour/ticket assistance

Daily housekeeping

Wedding services

Front desk (limited hours)

Multilingual staff

Internet

Available in some public areas: Free WiFi

Outdoors

Pool umbrellas

Garden

Beach loungers

Beach umbrellas

Terrace

Policies

Check-in

Check-in start time: 3 pm; check-in end time: 11 pm contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are not available.

Payment Policy

Airport shuttle fee: usd 120 per vehicle (roundtrip) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Gary

Jul 16, 2025 09:51:58 PM

Review Score: 6

Summary: The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.

See All Reviews

Room Arrangement

Room Info	Facilities
Poolside Suite Room Size: 732 square feet m² 3 Double Beds and King Bed	General Number of living rooms 0, Square feet - 732, Private bathroom, Pool view, Number of bedrooms - 0, No cribs (infant beds), Bed count maximum 3, Square meters - 68, Number of bathrooms - 1, Ping - 21, Bed count minimum 3
Poolside Room Room Size: 581 square feet m² 2 Double Beds	General Square meters - 54, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Ping - 16.33, Square feet - 581, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Master Suite with Pool View Room Size: 689 square feet m² 2 King Bed and Double Sofa Bed	General Square feet - 689, Number of living rooms 0, Number of bedrooms - 0, Smooth flooring in room, Number of bathrooms - 1, Ping - 19, Square meters - 64, Private bathroom, Pool view, No cribs (infant beds), Separate sitting area, Balcony, Bed count minimum 2, Bed count maximum 2
Two Bedroom Suite Room Size: 1119 square feet m² 2 King Beds	General Private bathroom, Ping - 31.45, Number of bedrooms - 2, Square meters - 104, Separate sitting area, Square feet - 1119, Number of living rooms 1, Number of bathrooms - 2, Bed count minimum 2, Separate dining area, Free cribs/infant beds, Bed count maximum 2