Serenity Hotel Boutique by Alsol | Hotel in Playa del Carmen

| 9.0 (555 Reviews) |  1 Bathroom
Gonzalo Guerrero Hotel | Serenity Hotel Boutique by Alsol

Hotel in Gonzalo Guerrero, Playa del Carmen

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Housekeeping is available on request.
Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.


Recreational amenities at the hotel include an outdoor pool.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Towels
  • Shower
  • Hair dryer (on request)
  • Shampoo
  • Free toiletries
  • Soap
  • Rainfall showerhead
  • Private bathroom
Bedroom
  • Air conditioning
  • Ceiling fan
  • Premium bedding
  • Bed sheets
  • Pillow menu
  • Blackout drapes/curtains
  • Free local calls
  • Iron/ironing board
  • Window screens
  • Electrical adapters/chargers
  • Safe
  • Phone
Breakfast
  • Room service available
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Griddle
Parking
  • Airport shuttle on request
  • Free self parking on site
  • 24-hour drop-off airport shuttle (surcharge)
Accessibility
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Beach club (surcharge)
  • Beach access
  • Outdoor pool
Entertainment
  • 50-inch LCD TV
  • Digital channels
General
  • Elevator
  • English
  • Spanish
  • No plastic drinking straws
  • Designated smoking areas (fines apply)
  • Mosquito nets
  • Comprehensive recycling policy
Guest Services
  • Snack bar/deli
  • Outdoor pool
  • Tour/ticket assistance
  • Luggage storage
  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Change of towels (on request)
  • Front desk (limited hours)
  • Multilingual staff
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Rooftop terrace
  • Pool umbrellas
  • Pool sun loungers

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 11:00 pm early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! up to 2 children 5 years old and younger stay free, per registered adult, when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: usd 50 per person airport shuttle fee per child: usd 25 (from 6 to 12 years old) pet fee: usd 20 per pet, per night service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 33 lbs per pet) pets allowed for an extra charge of usd 20 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, mobile payments, and cash

Reviews

Kristina
Apr 29, 2026 12:55:27 PM
Review Score:   6
Summary: The beds were right next to the door and you could hear everything. The water never got warm. Not great
See All Reviews

Room Arrangement

Room Info Facilities
Grand Junior Suite
Room Size: 829 square feet m2
2 King Bed and Large Twin Sofa Bed
Grand Junior Suite

General

LED light bulbs, Number of bedrooms - 1, Coffee/tea maker, Full-sized refrigerator/freezer, Microwave, Ping - 23, Pets not allowed, Wheelchair accessible, Blender, Number of living rooms 1, Square meters - 77, Separate dining area, Cookware, dishware, and utensils, Kitchen, Square feet - 829, Kitchen island, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Deluxe Suite
Room Size: 269 square feet m2
1 King Bed
Deluxe Suite

General

Ping - 8, Square feet - 269, Desk, Number of bedrooms - 1, Pets not allowed, Laptop-friendly workspace, Square meters - 25, Bed count minimum 1, Bed count maximum 1
One Bedroom Suite
Room Size: 603 square feet m2
2 King Bed and Double Sofa Bed
One Bedroom Suite

General

LED light bulbs, Square feet - 603, Number of bedrooms - 1, Coffee/tea maker, Full-sized refrigerator/freezer, Microwave, Pets not allowed, Square meters - 56, Number of living rooms 1, Separate dining area, Cookware, dishware, and utensils, Kitchen, Ping - 17, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
One Bedroom Corner Suite
Room Size: 689 square feet m2
2 King Bed and Large Twin Sofa Bed
One Bedroom Corner Suite

General

Square feet - 689, LED light bulbs, Number of bedrooms - 1, Coffee/tea maker, Full-sized refrigerator/freezer, Microwave, Pets not allowed, Wheelchair accessible, Blender, Number of living rooms 1, Separate dining area, Ping - 19, Square meters - 64, Cookware, dishware, and utensils, Kitchen, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
One Bedroom Double Suite
Room Size: 431 square feet m2
3 Twin Beds and Double Sofa Bed
One Bedroom Double Suite

General

LED light bulbs, Number of bedrooms - 1, Coffee/tea maker, Full-sized refrigerator/freezer, Ping - 12, Pets not allowed, Square feet - 431, Separate dining area, Cookware, dishware, and utensils, Square meters - 40, Kitchen, Kitchen island, Separate sitting area, Bed count maximum 3, City view, Bed count minimum 3

FAQ's

Is this Gonzalo Guerrero hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Gonzalo Guerrero hotel have a swimming pool?

Yes, this Gonzalo Guerrero hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Gonzalo Guerrero hotel?

Best-rates for the Gonzalo Guerrero hotel starts from $64 per night with includes Designated Smoking Area, Accessibility, Bedding/Linens, Restaurant, Toiletries, Laundry, Parking, Guest Services, Pool, Balcony/Terrace, Bar, TV, Wheelchair Accessible, Wellness Facilities, Child Friendly, Internet, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Gonzalo Guerrero hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Gonzalo Guerrero hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Gonzalo Guerrero hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Gonzalo Guerrero hotel?

Based on the information reported by the owner or manager, the Gonzalo Guerrero hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Gonzalo Guerrero hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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