Is this Punta Sam resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Punta Sam resort have a swimming pool?

Yes, this Punta Sam resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Punta Sam resort?

Best-rates for the Punta Sam resort starts from $434 per night with includes Ocean View, Spa, Bar, Internet, Laundry, Wheelchair Accessible, Wellness Facilities, Entertainment, Child Friendly, Hot Tub, Kitchen, Business Services, Pool, View, Sports/Activities, Parking, Designated Smoking Area, Balcony/Terrace, Accessibility, Bedding/Linens, Restaurant, Guest Services, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Punta Sam resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Punta Sam resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Punta Sam resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Punta Sam resort?

Based on the information reported by the owner or manager, the Punta Sam resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Punta Sam resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Punta Sam resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SLS Playa Mujeres – ALL Inclusive Collection | Resort in Punta Sam

Name: SLS Playa Mujeres – ALL Inclusive Collection
Address: Punta Sam, Playa Mujeres, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $434 per night
Rating: 9

| 9.0 (718 Reviews) | 1 Bathroom

Punta Sam Resort | SLS Playa Mujeres – ALL Inclusive Collection

Resort in Punta Sam

Beachfront property with 18 restaurants and 3 outdoor pools
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Rainfall showerhead

Soap

Shampoo

Hair dryer

Shower

Towels

Toilet paper

Bedroom

Air conditioning

Bed sheets

Free cribs/infant beds

Blackout drapes/curtains

Premium bedding

Phone

Safe

Guidebooks/recommendations

Turndown service

Slippers

Window screens

Desk chair

Children's slippers

Laptop-friendly workspace

Electrical adapters/chargers

Desk

In-room massage

Mobile key entry

Iron/ironing board

Connecting rooms available

Local maps

Breakfast

Coffee/tea in common area(s)

18 restaurants and 3 coffee shops

3 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar

24-hour room service

Coffee/tea maker

Free bottled water

Champagne service

Free minibar

Espresso maker

Parking

Wheelchair-accessible parking available

Free secured self parking on site

Accessibility

Elevator door width (inches): 36

Wheelchair accessible (may have limitations)

Elevator

5 on-site accessible parking spaces

Wheelchair-accessible parking

Smooth flooring in room

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Horse riding

Adjacent to a golf course

Water skiing

Jet skiing

Sailing

Ecotours

Hiking/biking trails

Boat tours

Parasailing

Scuba diving

Surf lessons

Skydiving

Fishing

Windsurfing

Motor boating

Paddleboards on site

Arcade/game room

Karaoke

Lifeguards on site

Beach volleyball

Billiards/pool table

Wine tasting room

Foosball table

Surfing/body boarding

Sauna

Snorkeling

Bodyboards on site

Nightclub

Air hockey

Yoga classes

Kayaking

Children's pool

Evening entertainment

3 outdoor pools

24-hour fitness center

Concerts/live shows

Beach yoga

Steam room

Basketball

Full-service spa

Playground

2 hot tubs

Table tennis

Beach club (surcharge)

Fitness classes

Entertainment

Premium channels

Streaming services

Cable channels

42-inch Smart TV

Netflix

General

Elevator

Banquet hall

ATM/banking services

English

Spanish

Games

Couples dining

Renovated entire property - November 2024

Beach towels

Romance packages available

Designated smoking areas

Guest Services

Waterslide

Children's games

Snack bar/deli

Arcade/game room

Children's toys

Children's books

Pool toys

Playground

Children's club

3 outdoor pools

In-room child care (surcharge)

Free cribs/infant beds

Art supplies

Beach toys

Children's pool

Turndown service

24-hour front desk

Porter/bellhop

Golf cart

Daily housekeeping

Concierge services

Tour/ticket assistance

Water sports equipment

Dry cleaning service

Wedding services

Luggage storage

Internet

In-room WiFi speed: 50+ Mbps

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Free beach cabanas

Terrace

Outdoor furniture

Private beachfront location

Beach loungers

Outdoor entertainment area

Pool cabanas (surcharge)

Lifeguards on site

Beach umbrellas

Marina onsite

Pool umbrellas

Garden

Dock

Spa

Massage/treatment rooms

Spa open daily

Body wraps

Facials

Manicures and pedicures

Massage - hot stone

Reflexology

Sauna

8 treatment rooms

Steam room

Massage - deep-tissue

Couples treatment room(s)

Body scrubs

Massage - Swedish

Massage - sports

Aromatherapy

Hydrotherapy

Body treatments

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Pet Policy

1 total (up to 40 lbs per pet) pets stay free service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 0123005f27c81 special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Agatha

Oct 11, 2025 09:21:21 PM

Review Score: 8

Summary: This hotel has all the makings of a five star resort think opportunity to become a hotel that's easily on par with the rosewood on four seasons brand. The food was absolutely outstanding for an all-inclusive. The vibe in the Italian restaurant made me feel like I was in a cute small butt hip restaurant in New York City in Soho. The steakhouse had incredible steaks that tasted like they were freshly grilled on a hot Cole grill. I'm not a big drinker, but I had a glass of wine each night and I was impressed with the house, Merlot. Our server by the pool in our cabana, Eliseo was so happy and nice and did a fantastic job. And general, I would say all of the Wait staff that we had were amazing so helpful. The property itself is absolutely gorgeous. It feels like a tropical getaway with a fabulous Gem, coffee, bar, and juice bar. I love the grounds. There is a lotta walking if you have an injury, it can kind of wear on you. The beach was actually great. Very small white sand with very little seaweed. The pools were fabulous lots of slides for kids. The adult pool had loud music throughout most of the day. I think they need a quiet vibe Pool. The only reason I'm not giving the hotel a five star is because there was some issues with the way the initial manager handled a problem with my room. But once I emailed Hotel management, my issues were handled very well by the manager Xavier. I would definitely return.

See All Reviews

Room Arrangement

Room Info	Facilities
Delight King Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Private bathroom, Square meters - 50, Ping - 15, Square feet - 538, Number of bedrooms - 1, Extra bed count 0, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Delight Ocean View Two Queen Room Size: 538 square feet m² 2 Queen Beds	General Number of living rooms 0, Private bathroom, Square meters - 50, Ping - 15, Square feet - 538, Number of bedrooms - 1, Ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Delight Two Queen Room Size: 538 square feet m² 2 Queen Beds	General Number of living rooms 0, Private bathroom, Square meters - 50, Ping - 15, Square feet - 538, Number of bedrooms - 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
SLS Elite King Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 538, Number of bedrooms - 1, Sofa bed, Location - top floor, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Square meters - 50, Ping - 15, Club level room, Marina view, Bed count minimum 1, Bed count maximum 1
Delight Family Style Two-Bedroom Room Size: m² 3 Queen Beds and King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 2, Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3
SLS Elite Two Queen Room Size: 538 square feet m² 2 Queen Beds	General Number of living rooms 0, Private bathroom, Square meters - 50, Ping - 15, Square feet - 538, Number of bedrooms - 1, Club level room, Marina view, Location - top floor, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
SLS Elite Ocean View Rooftop Two Queen Room Size: 538 square feet m² 2 Queen Beds	General Private hot tub, Number of living rooms 0, Number of bedrooms - 0, Square feet - 538, Location - top floor, Number of bathrooms - 1, Private bathroom, Square meters - 50, Ping - 15, Private hot tub (rooftop), Club level room, Ocean view, Bed count minimum 2, Bed count maximum 2
SLS Elite Ocean View Rooftop King Room Size: 538 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Square feet - 538, Number of bedrooms - 1, Sofa bed, Location - top floor, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Square meters - 50, Ping - 15, Private hot tub (rooftop), Club level room, Bed count minimum 1, Ocean view, Bed count maximum 1
Luxuriate Two Bedroom Suite Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Club level room, Location - top floor, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Captivate Swim-Out Two Queen Room Size: 538 square feet m² 2 Queen Beds	General Number of living rooms 0, Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Square feet - 538, Number of bedrooms - 1, Swim-up room access (shared pool), Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Euphoria Suite King Room Size: 764 square feet m² 1 Double Bed	General Number of living rooms 0, Square feet - 764, Private bathroom, Square meters - 71, Number of bedrooms - 1, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1, Ping - 21
Captivate Swim-Out King Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 538, Sofa bed, Swim-up room access (shared pool), Extra bed count 1, Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Bed count minimum 1, Bed count maximum 1
SLS Elite Specialty Suite Room Size: 538 square feet m² 2 Queen Bed and Double Sofa Bed	General Private hot tub, Number of living rooms 0, Square feet - 538, Number of bedrooms - 1, Location - top floor, Number of bathrooms - 1, Private bathroom, Square meters - 50, Ping - 15, Private hot tub (rooftop), Club level room, Ocean view, Bed count minimum 2, Bed count maximum 2
Captivate Swim-Out Family Style two-Bedroom Room Size: m² 3 King Bed and Queen Beds	General Number of living rooms 0, Private bathroom, Location - ground floor, Number of bedrooms - 2, Swim-up room access (shared pool), Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3
Euphoria Corner Suite Ocean View King Room Size: 893 square feet m² 1 King Bed	General Number of living rooms 0, Private bathroom, Square meters - 83, Number of bedrooms - 1, Ping - 25, Bed count minimum 1, Ocean view, Bed count maximum 1, Square feet - 893, Number of bathrooms - 1
Delight Ocean View King Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Private bathroom, Square meters - 50, Ping - 15, Square feet - 538, Number of bedrooms - 1, Sofa bed, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Euphoria Corner Suite Marina View King Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Marina view, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1