Is this Xcaret hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Xcaret hotel?

Check-in time for Xcaret hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Xcaret hotel have a swimming pool?

Yes, this Xcaret hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xcaret hotel?

Best-rates for the Xcaret hotel starts from $182 per night with includes Oceanfront, Transportation/Shuttle, Security/Safety, Sports/Activities, Wellness Facilities, Spa, Air Conditioner, Parking, Restaurant, Guest Services, Internet, Balcony/Terrace, Child Friendly, View, Ocean View, Pool, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xcaret hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xcaret hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xcaret hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xcaret hotel?

Based on the information reported by the owner or manager, the Xcaret hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xcaret hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Terasu Riviera Maya Hotel & Spa, en Xcaret | Hotel in Playa del Carmen

Name: Terasu Riviera Maya Hotel & Spa, en Xcaret
Address: Playa del Carmen, Mexico, MX
Price range: Prices for upcoming dates start at $182 per night
Rating: 9.1

9.1 (293 Reviews) | 5 Bathrooms 14 Guests

Xcaret Hotel | Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotel in Xcaret, Playa del Carmen

Terasu Riviera Maya Hotel & Spa, en Xcaret features free bikes, outdoor swimming pool, a garden and restaurant in Playa del Carmen. The property is around 4.7 miles from Playa del Carmen Maritime Terminal, 4.7 miles from ADO International Bus Station and 6.3 miles from Church of Guadalupe. The hotel also provides free WiFi as well as a paid airport shuttle service. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a microwave, a minibar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Guest rooms include a closet. Guests at Terasu Riviera Maya Hotel & Spa, en Xcaret can enjoy a continental breakfast. Guests at the accommodation will be able to enjoy activities in and around Playa del Carmen, like cycling. Xel Ha is 25 miles from Terasu Riviera Maya Hotel & Spa, en Xcaret, while Cenote Dos Ojos is 29 miles away. Cozumel International Airport is 17 miles from the property.

Terasu Riviera Maya Hotel & Spa, en Xcaret is located in Playa del Carmen.

This 9 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, Balcony/Terrace, Child Friendly, and several others. This is a good star rated property and has over 293 reviews with the average score of 9.1 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 9 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Terasu Riviera Maya Hotel & Spa, en Xcaret”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Ocean View

Balcony/Terrace

Oceanfront

Transportation/Shuttle

Security/Safety

Sports/Activities

Wellness Facilities

Spa

Restaurant

Guest Services

Child Friendly

Hot Tub

Internet

Facility Overview

Breakfast

Restaurant

Parking

Parking

Free parking

Street parking

Activities

Spa/Wellness packages

Yoga classes

Spa facilities

Massage

Cycling

Hot tub/Jacuzzi

Spa lounge/Relaxation area

General

Air conditioning

Non-smoking rooms

Family rooms

Safe

Wifi in all areas

Guest Services

Baggage storage

Airport shuttle (additional charge)

Airport shuttle

Concierge

Express check-in/out

Daily housekeeping

Tour desk

Private check-in/out

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Garden

Outdoor pool (year-round)

Outdoor pool

Outdoor furniture

Security/Safety

CCTV outside property

CCTV in common areas

Fire extinguishers

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Food can be delivered to guest accommodation

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Hand sanitizer in guest accommodation and common areas

Mobile app for room service

Cashless payment available

Physical distancing rules followed

Spa

Heated pool

Beach chairs/Loungers

Swimming pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Please note that the restaurant is open from 06:00 until 22:00 daily.this property does not accommodate bachelor(ette) or similar parties, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.94

Location:

8.45

Staff:

9.63

Facilities:

9.16

Comfort:

9.34

Cleanliness:

9.39

Shannon Kathleen

Dec 6, 2025 08:00:00 AM

Review Score: 9

USA

Reviewer Type: Couple

Travel Purpose: leisure

Positive: The monkeys were so fun to feed!

Negative: Perhaps the breakfast could have had more variety day to day.

Summary: Delightful, serene, and monkeys too!

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Queen Room Room Type: Double Room Size: 27 m² 1 Queen bed(s) Bed	Food & Drink Minibar Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom General Air conditioning, Iron, Ironing facilities, Smoke Alarm, Safe, Mosquito net, Trash cans, Private entrance Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Coffee machine, Kitchenette, Microwave Outdoors Balcony Living Area Desk View Garden view, Pool view, View Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Pool and Spa Pool towels Room Amenities Socket near the bed, Non-feather pillow
Standard King Room Room Type: Double Room Size: 29 m² 1 King bed(s) Bed	Food & Drink Minibar Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom General Air conditioning, Iron, Ironing facilities, Smoke Alarm, Safe, Mosquito net, Trash cans, Private entrance Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Coffee machine, Kitchenette, Microwave Outdoors Balcony Living Area Desk View Garden view, Pool view, View Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Pool and Spa Pool towels Room Amenities Socket near the bed, Non-feather pillow
Deluxe King Room Room Type: Double Room Size: 29 m² 1 King bed(s) Bed	Food & Drink Minibar Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom General Air conditioning, Iron, Ironing facilities, Smoke Alarm, Safe, Mosquito net, Trash cans, Private entrance Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Coffee machine, Kitchenette, Microwave Outdoors Balcony Living Area Desk View Garden view, Pool view, View Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Pool and Spa Pool towels Room Amenities Socket near the bed, Non-feather pillow
Standard Double Suite Room Type: Suite Room Size: 62 m² 1 Queen bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom General Air conditioning, Iron, Ironing facilities, Smoke Alarm, Safe, Mosquito net, Trash cans, Private entrance Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Coffee machine, Kitchenette, Microwave Outdoors Outdoor dining area, Balcony Living Area Sofa, Sitting area, Desk View Garden view, Pool view, View Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Sofa bed, Socket near the bed, Non-feather pillow Pool and Spa Pool towels
Deluxe King Suite Room Type: Suite Room Size: 46 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom General Air conditioning, Iron, Ironing facilities, Smoke Alarm, Safe, Mosquito net, Trash cans, Private entrance Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Coffee machine, Kitchenette, Microwave Outdoors Balcony Living Area Sofa, Sitting area, Desk View Garden view, Pool view, View Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Sofa bed, Socket near the bed, Non-feather pillow Pool and Spa Pool towels