Is this Gonzalo Guerrero hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Gonzalo Guerrero hotel have a swimming pool?

Yes, this Gonzalo Guerrero hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Gonzalo Guerrero hotel?

Best-rates for the Gonzalo Guerrero hotel starts from $259 per night with includes Air Conditioner, Ocean View, Security/Safety, Wellness Facilities, Wheelchair Accessible, Business Services, Bedding/Linens, Guest Services, Hot Tub, Spa, Restaurant, Bar, Pool, TV, View, Balcony/Terrace, Accessibility, Breakfast, Internet, Parking, Designated Smoking Area, Kitchen, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Gonzalo Guerrero hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Gonzalo Guerrero hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Gonzalo Guerrero hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Gonzalo Guerrero hotel?

Based on the information reported by the owner or manager, the Gonzalo Guerrero hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Gonzalo Guerrero hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites | Hotel in Playa del Carmen

Name: The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites
Address: Playa del Carmen, QROO, Mexico, MX
Price range: Prices for upcoming dates start at $259 per night
Rating: 8.8

| 8.8 (1228 Reviews) | 1 Bathroom

Gonzalo Guerrero Hotel | The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Hotel in Gonzalo Guerrero, Playa del Carmen

Adults-only hotel with 3 restaurants and 2 hot tubs
3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a fitness center are onsite.
Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Eco-friendly toiletries

Shower

Rainfall showerhead

Hair dryer

Towels

Bathrobes

Bedroom

Blackout drapes/curtains

Air conditioning

Ceiling fan

Bed sheets

Safe

Separate sitting area

Iron/ironing board

Free local calls

Eco-friendly cleaning products provided

LED light bulbs

Bulk dispenser for toiletries

Water-efficient toilets only

Phone

Water-efficient showers only

Breakfast

2 bars/lounges and 1 poolside bar

3 restaurants

Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person

Coffee/tea maker

Champagne service

Microwave

Parking

Free covered self parking on site

Wheelchair-accessible parking available

Free covered valet parking on site

Accessibility

Wheelchair-accessible lounge

Well-lit path to entrance

Handrails in stairways

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

5 on-site accessible parking spaces

Elevator door width (inches): 48

Visual fire alarm

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible parking

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk height (inches): 35

Tile flooring in room

Wheelchair-accessible path to elevator

Front entrance ramp

Stair-free path to entrance

Wheelchair accessible (may have limitations)

Stairway handrail height (inches): 63

Accessible shuttle

Valet for wheelchair-equipped vehicle

Wheelchair-accessible spa

Wheelchair-accessible pool

Elevator

Wheelchair-accessible concierge desk

Wheelchair-accessible restaurant

Activities

Beach access

Adjacent to a golf course

Health/beauty spa

Ecotours

Cave exploring

Skydiving

Ziplining

Steam room

Yoga classes

Outdoor pool

Sauna

Bike parking

Indoor pool

Billiards/pool table

2 hot tubs

Full-service spa

Bike storage

Fitness center

Entertainment

Cable channels

50-inch flat-screen TV

General

Business center

Meeting rooms

Front-desk safe

Gift shop/newsstand

Water dispenser

Elevator

Spanish

English

Vegan dining options

Comprehensive recycling policy

Water dispenser

Beach towels

Designated smoking areas

Biodegradable coffee stirrers

No plastic water bottles

Couples dining

At least 80% lighting from LEDs

No plastic coffee stirrers

Romance packages available

Double-glazed windows

Vegetarian dining options

No plastic soda bottles

No plastic drinking straws

Biodegradable drinking straws

Guest Services

Snack bar/deli

Microwave

Outdoor pool

Indoor pool

Laundry facilities

Luggage storage

Multilingual staff

Concierge services

Daily housekeeping

Dry cleaning service

Change of bedsheets (on request)

Wedding services

Tour/ticket assistance

Change of towels (on request)

Laundry facilities

24-hour front desk

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

In-room WiFi speed: 50+ Mbps

Outdoors

Pool umbrellas

Rooftop terrace

Pool sun loungers

Furnished balcony

Spa

Manicures and pedicures

Steam room

Body wraps

Sauna

4 treatment rooms

Facials

Spa open daily

Body treatments

Body scrubs

Massage - sports

Massage/treatment rooms

Massage - hot stone

Aromatherapy

Hot tub

Massage - Swedish

Massage - deep-tissue

Hydrotherapy

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately usd 10 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses eco-friendly cleaning products

Reviews

MANUEL

Jan 27, 2026 09:30:31 AM

Review Score: 10

Summary: Nice

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Junior Suite, 1 King Bed Room Size: 482 square feet m² 2 King Bed and Double Sofa Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Sofa bed, Square feet - 482, Ping - 14, Square meters - 44.82, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Junior Suite, Partial Ocean View Room Size: 482 square feet m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Partial ocean view, Sofa bed, Square feet - 482, Ping - 14, Square meters - 44.82, Bed count maximum 3, Extra bed count 1, Number of bathrooms - 1, Bed count minimum 3
Deluxe Junior Suite, 2 Queen Beds Room Size: 482 square feet m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Sofa bed, Square feet - 482, Ping - 14, Square meters - 44.82, Bed count maximum 3, Extra bed count 1, Number of bathrooms - 1, Bed count minimum 3
Deluxe Junior Suite, Work & Play Room Size: 482 square feet m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, Private bathroom, Desk, Number of bedrooms - 1, Laptop-friendly workspace, Square feet - 482, Ping - 14, Square meters - 44.82, Bed count maximum 3, Number of bathrooms - 1, Desk chair, Bed count minimum 3
Elite Junior Suite Room Size: m² 3 Queen Beds and Double Sofa Bed 2 King Bed and Double Sofa Bed	General Private bathroom, Bed count maximum 3, Bed count minimum 2, Number of bathrooms - 1
Luxurious Master Suite Room Size: 1079 square feet m² 2 King Bed and Double Sofa Bed	General Private hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Square meters - 100.2, Ping - 30, Number of bathrooms - 2, Separate dining area, Private hot tub (indoor), Private bathroom, Square feet - 1079, Bed count minimum 2, Bed count maximum 2
Luxurious Grand Master Suite Room Size: 1479 square feet m² 1 King Bed	General Private hot tub, Dining table, Number of bedrooms - 1, Square meters - 137.37, Number of living rooms 1, Number of bathrooms - 2, Ping - 42, Separate dining area, Private hot tub (indoor), Private bathroom, Square feet - 1479, Bed count minimum 1, Bed count maximum 1
Deluxe Junior Suite, City View Room Size: 482 square feet m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Sofa bed, Square feet - 482, Ping - 14, Square meters - 44.82, Bed count maximum 3, Extra bed count 1, City view, Number of bathrooms - 1, Bed count minimum 3
Luxurious Grand Master Suite, Partial Ocean View Room Size: 1479 square feet m² 2 King Bed and Double Sofa Bed	General Private hot tub, Dining table, Number of bedrooms - 1, Square meters - 137.37, Partial ocean view, Number of living rooms 1, Number of bathrooms - 2, Ping - 42, Separate dining area, Private hot tub (indoor), Private bathroom, Square feet - 1479, Bed count minimum 2, Bed count maximum 2