Is this Bacalar hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Bacalar hotel have a swimming pool?

Yes, this Bacalar hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Bacalar hotel?

Best-rates for the Bacalar hotel starts from $127 per night with includes View, Wellness Facilities, Breakfast, Balcony/Terrace, Spa, Entertainment, Child Friendly, Internet, Laundry, Barbecue/Outdoor Cooking, Air Conditioner, Pool, Transportation/Shuttle, Restaurant, Bar, Guest Services, Parking, Designated Smoking Area, Sports/Activities, Bedding/Linens, Toiletries, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Bacalar hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Bacalar hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Bacalar hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Bacalar hotel?

Based on the information reported by the owner or manager, the Bacalar hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Bacalar hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Zelune Luxury Lagoon Resort Bacalar Adults only | Hotel in Bacalar

Name: Zelune Luxury Lagoon Resort Bacalar Adults only
Address: Bacalar, Chetumal, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $127 per night
Rating: 9

| 9.0 (2 Reviews) | 1 Bathroom

Bacalar Hotel | Zelune Luxury Lagoon Resort Bacalar Adults only

Hotel in Bacalar

Lakefront hotel with a full-service spa and a 24-hour fitness center
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Housekeeping is available once per stay.
Zelune Luxury Lagoon Resort Bacalar Adults only offers 14 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Espresso makers and minibars are provided. Bathrooms include showers, designer toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Balcony/Terrace

Transportation/Shuttle

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Toilet paper

Private bathroom

Soap

Towels

Shampoo

Designer toiletries

Shower

Bedroom

Bed sheets

Air conditioning

Down comforter

Premium bedding

Hypo-allergenic bedding

Blackout drapes/curtains

Ceiling fan

Guidebooks/recommendations

Safe

In-room massage

Energy-saving switches

Iron/ironing board

Eco-friendly cleaning products provided

Desk

Laptop-friendly workspace

Restaurant dining guide

Breakfast

Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 300-600 for adults and MXN 0-0 for children

Room service available

1 poolside bar and 1 bar

1 restaurant

Local meal delivery service

Free bottled water

Minibar

Espresso maker

Champagne service

Parking

24-hour roundtrip train station shuttle (surcharge)

Theme park shuttle (surcharge)

Train station shuttle on request

Bus station shuttle (surcharge)

Free uncovered self parking on site

Height restrictions apply for onsite parking

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

This property does not have elevators

Upper floors accessible by stairs only

Gravel flooring in public areas

Low-height electrical outlets in bathroom

Activities

Ecotours

Kayaking

Boat tours

Sailboat available

Private picnics

Full-service spa

Bodyboards on site

Boating

24-hour fitness center

Paddleboards on site

Winery release events

Yoga classes

Outdoor pool

General

Water dispenser

English

Spanish

Books

Romance packages available

Renovated entire property - October 2025

Vegetarian dining options

Vegan dining options

At least 80% lighting from LEDs

Local culture & ecosystem education

Comprehensive food waste policy

Couples dining

TV in lobby

Comprehensive recycling policy

Designated smoking areas

Humane treatment of captive wild animals

Water dispenser

Communal living room

Locally-owned & organized tours & activities

At least 80% of food locally-sourced

Guest Services

Outdoor pool

Tour/ticket assistance

Daily housekeeping

24-hour front desk

Wedding services

Concierge services

Luggage storage

Internet

Available in some public areas: Free WiFi

Outdoors

Picnic area

Outdoor furniture

Garden

Pool umbrellas

Nature reserve

Outdoor entertainment area

Dock

Firepit

Terrace

BBQ grill(s)

Vegetable garden

Balcony

Spa

Massage - deep-tissue

Body scrubs

Aromatherapy

Massage - hot stone

Facials

Spa open daily

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in fee: mxn 450 early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available late check-out fee: mxn 500 late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are available for mxn 500.0 per day.

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 300 to 600 for adults, and mxn 0 to 0 for children early check-in fee: mxn 450 (subject to availability) late check-out fee: mxn 500 (subject to availability) rollaway bed fee: mxn 500.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Jan 2, 2025 11:02:06 PM

Review Score: 4

Summary: The hotel is under construction which was not communicated. The first room given to us only had a bed. Not a side table, dresser, hooks, or chairs. The patio had no railing (we had a 5 and 7 year old with us). Additionally the ac did not work. We arrived very late. So we tolerated it. We were able to move the next day luckily as a family was leaving. But they didn’t have many options since the hotel is under serious construction. The second room had better functioning amenities and a secure patio area for kids to play. They did not have the kayak and paddle boards as mentioned or displayed. The service was good though. The staff was very helpful and friendly! And they did their best to accommodate our family. Which was very helpful. There manger hector was great and the waiter Danny. I do know that they added furniture to the room we moved out of for future guest.

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Room Arrangement

Room Info	Facilities
Premium Room, Private Pool Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Garden view, Bed count minimum 1, Bed count maximum 1, Private pool
Superior Room, 2 Double Beds, Garden View Room Size: m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, No cribs (infant beds), Garden view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Premium Room, Balcony, Lagoon View Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Lagoon view, No cribs (infant beds), Location - top floor, Bed count minimum 1, Bed count maximum 1
Premium Room, Private Pool, Partial Lake View Room Size: m² 2 King Bed and Large Twin Sofa Bed	General Number of living rooms 0, Partial lake view, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 2, Private pool, Bed count maximum 2
Premium Room, Partial Lake View Room Size: m² 1 King Bed	General Number of living rooms 0, Partial lake view, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Exclusive Room, Balcony, Lagoon View Room Size: m² 2 King Bed and Large Twin Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Lagoon view, No cribs (infant beds), Room and bed type depend on availability check-in, Location - top floor, Bed count minimum 2, Bed count maximum 2
Standard Room, Garden View Room Size: m² 1 Double Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Garden view, Location - top floor, Bed count minimum 1, Bed count maximum 1
Deluxe Room, Garden View Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Garden view, Bed count minimum 1, Bed count maximum 1
Panoramic Room, Lake View Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Location - top floor, Lake view, Bed count minimum 1, Bed count maximum 1
Superior Room, 1 King Bed, Garden View Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, No cribs (infant beds), Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Premium Room, Terrace, Lake View Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, No cribs (infant beds), Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1