Is this La Cruz hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the La Cruz hotel have a swimming pool?

No, this La Cruz hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in La Cruz hotel?

Best-rates for the La Cruz hotel starts from $59 per night with includes Business Services, Bedding/Linens, Kitchen, Accessibility, TV, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Toiletries, Guest Services, Wellness Facilities, Spa, Entertainment, Child Friendly, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is La Cruz hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the La Cruz hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the La Cruz hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the La Cruz hotel?

Based on the information reported by the owner or manager, the La Cruz hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for La Cruz hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel & Spa La Mansión del Burro Azul | Hotel in Querétaro

Name: Hotel & Spa La Mansión del Burro Azul
Address: Querétaro, QRO, Mexico, MX
Price range: Prices for upcoming dates start at $59 per night
Rating: 8.4

| 8.4 (443 Reviews) | 1 Bathroom

La Cruz Hotel | Hotel & Spa La Mansión del Burro Azul

Hotel in La Cruz, Querétaro

Family-friendly hotel with a full-service spa connected to the convention center in Querétaro
A full-service spa, a sauna, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms, and a microwave in a common area are onsite.
Hotel & Spa La Mansión del Burro Azul offers 17 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with cable channels.

Bathrooms include rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Toiletries

Guest Services

Entertainment

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Private bathroom

Towels

Designer toiletries

Hydromassage showerhead

Bedroom

Blackout drapes/curtains

Pillow menu

Select Comfort bed

Premium bedding

Down comforter

Egyptian cotton sheets

Bed sheets

Individually furnished

Iron/ironing board (on request)

Access via exterior corridors

Individually decorated

Laptop-friendly workspace

Free newspapers (weekdays)

Soundproofing

Breakfast

Coffee/tea in common area(s)

Room service available

1 coffee shop/cafe

Oven

Stovetop

Parking

Shopping center shuttle (surcharge)

No onsite parking available

Airport shuttle on request

Area shuttle (surcharge) up to 33.00 kilometers

24-hour roundtrip airport shuttle (surcharge)

Limo/town car service

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

This property does not have elevators

Activities

Golfing

Golf lessons

Hot springs

Skiing

Sauna

Steam room

Full-service spa

Entertainment

DVD player

Cable channels

40-inch flat-screen TV

General

Computer station

Newspapers in lobby

Spanish

Shared microwave

Smoke-free property

Shared refrigerator

Romance packages available

Guest Services

DVD player

In-room child care (surcharge)

Separate living room

Laundry facilities

Soundproofed rooms

Luggage storage

Concierge services

Daily housekeeping

Dry cleaning service

Front desk (limited hours)

Tour/ticket assistance

Laundry facilities

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Yard

Spa

Manicures and pedicures

Body wraps

2 treatment rooms

Facials

Detox wraps

Spa open daily

Body treatments

Body scrubs

Massage - sports

Couples treatment room(s)

Massage - hot stone

Aromatherapy

Massage - prenatal

Massage/treatment rooms

Massage - Swedish

Massage - deep-tissue

Reflexology

Hydrotherapy

Policies

Check-in

Check-in start time: 1:00 pm; check-in end time: 11:00 pm early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before 1:00 pm late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 8 years old and younger stay free when using existing bedding.

Payment Policy

Airport shuttle fee: mxn 800 per vehicle (roundtrip) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges mobile payment options include: paypal safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Maria

Oct 28, 2025 09:49:07 PM

Review Score: 6

Summary: They need to update the pictures, we were expecting a spa restaurant, and more, the pictures don't match the actual hotel.

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Room, 1 Double Bed Room Size: 86 square feet m² 1 Double Bed	General Fan, Number of living rooms 0, Number of bedrooms - 0, Portable fan, Shower only, Ceiling fan, Cookware, dishware, and utensils, No rollaway/extra beds, Square meters - 8, No cribs (infant beds), Square feet - 86, Ping - 2, Bed count minimum 1, Bed count maximum 1
Classic Room, 2 Double Beds Room Size: 86 square feet m² 2 Double Beds	General Fan, Number of living rooms 0, Portable fan, Number of bedrooms - 1, Shower only, Ceiling fan, Free cribs/infant beds, Cookware, dishware, and utensils, No rollaway/extra beds, Square meters - 8, Square feet - 86, Hypo-allergenic bedding available, Ping - 2.42, Bed count minimum 2, Bed count maximum 2
Standard Room, 1 King Bed Room Size: 64 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 1.8, Portable fan, Number of bedrooms - 1, Shower only, Ceiling fan, Cookware, dishware, and utensils, Refrigerator (on request), No rollaway/extra beds, No cribs (infant beds), Square feet - 64, Hypo-allergenic bedding available, Square meters - 6, Bed count minimum 1, Bed count maximum 1, Microwave (on request)