Is this Maroma resort pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Maroma resort?

Check-in time for Maroma resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Maroma resort have a swimming pool?

Yes, this Maroma resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Maroma resort?

Best-rates for the Maroma resort starts from $935 per night with includes Pool, View, Security/Safety, Spa, Entertainment, Laundry, Oceanfront, Transportation/Shuttle, Parking, Pet Friendly, Designated Smoking Area, Private Beach, Ocean View, Balcony/Terrace, Bar, Child Friendly, Guest Services, Breakfast, Air Conditioner, Business Services, Sports/Activities, Wellness Facilities, Restaurant, Toiletries, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Maroma resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Maroma resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Maroma resort has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Maroma resort?

Based on the information reported by the owner or manager, the Maroma resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Maroma resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Maroma resort are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Maroma, A Belmond Hotel, Riviera Maya | Resort in Puerto Morelos

Name: Maroma, A Belmond Hotel, Riviera Maya
Address: Puerto Morelos, Mexico, MX
Price range: Prices for upcoming dates start at $935 per night
Rating: 9.8

| 9.8 (22 Reviews) | Pet Friendly 18 Bathrooms 48 Guests

Maroma Resort | Maroma, A Belmond Hotel, Riviera Maya

Resort in Maroma, Puerto Morelos

Discover an unrivaled oasis directly on Maroma Beach in the Riviera Maya at this luxurious resort, offering a full-service spa and delicious dining, near attractions and activities, including the Yucatan Jungle. Begin the day at the Maroma, A Belmond Hotel, Riviera Maya with a free daily a la carte breakfast or with a refreshing swim in one of the 3 outdoor pools. Admire stunning views of the ocean from the resort's observation tower or take advantage of the on-site classes, including cooking lessons and tequila tastings. Explore the scenic paths and trails surrounding the Belmond Maroma Resort or browse for souvenirs and traditional Mayan crafts at the on-site boutiques. Sample traditional regional cuisine at the on-site El Restaurante or enjoy an extensive wine selection at the Belmond Maroma Wine Cellar. This hotel ranked among the top 100 Hotels & Resorts in the World. Easily arrange snorkeling excursions, deep-sea fishing and sailing with help from the Belmond Maroma's friendly concierge services. Experience swimming with dolphins, explore the Yucatan Jungle or spend the afternoon kayaking, all available nearby.

Maroma, A Belmond Hotel, Riviera Maya is located in Puerto Morelos.

This 72 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Entertainment, Laundry, Private Beach, and several others. This is a 5 star rated property and has over 22 reviews with the average score of 9.8 . Coming to Puerto Morelos and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 72 Bedrooms Resort if you want to learn more about this place in Puerto Morelos. These details are authentic, as they are provided by our partner, booking.com.

This Maroma, A Belmond Hotel, Riviera Maya in Puerto Morelos is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Maroma, A Belmond Hotel, Riviera Maya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Kids' meals

Breakfast in the room

Restaurant

Wine/Champagne

Special diet meals (on request)

Fruit

Parking

Parking on site

Parking

Free parking

Private Parking

Activities

Hairstyling

Beachfront

Facial treatments

Makeup services

Water sports facilities on site

Diving

Back massage

Private beach area

Spa lounge/Relaxation area

Spa/Wellness packages

Head massage

Body treatments

Haircut

Waxing services

Hair treatments

Fitness center

Hair coloring

Body scrub

Beach

Locker rooms

Foot bath

Body wrap

Sauna

Manicure

Full-body massage

Neck massage

Couples' massage

Beauty services

Foot massage

Pedicure

Fitness classes

Personal trainer

Fitness

Spa facilities

Cooking class

Steam room

Ping-pong

Massage

Hand massage

Bike tours

Entertainment

Board games/Puzzles

General

Wifi in all areas

Air conditioning

Safe

Designated smoking area

Family rooms

Non-smoking rooms

Pet friendly

Hypoallergenic room available

Guest Services

Meeting/Banquet facilities

Pet basket

Pet bowls

Valet parking

Laundry

Express check-in/out

Business center

Dry cleaning

Fax/Photocopying

Car rental

Ironing service

Suit press

Concierge

Baggage storage

24-hour front desk

Room service

Packed lunches

Hair/Beauty salon

Babysitting/Child services

Airport shuttle

Daily housekeeping

Currency exchange

Private check-in/out

Invoice provided

Internet

Wifi

Internet

Free Wifi

Outdoors

Garden

Terrace

Outdoor furniture

Security/Safety

CCTV outside property

Key card access

CCTV in common areas

Smoke alarms

Fire extinguishers

24-hour security

Property cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Physical distancing in dining areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Staff follow all safety protocols as directed by local authorities

Thermometers for guests provided by property

Face masks for guests available

Hand sanitizer in guest accommodation and common areas

First aid kits available

Access to healthcare professionals

Process in place to check health of guests

Contactless check-in/out

Physical distancing rules followed

Cashless payment available

Spa

Swimming pool

Beach umbrellas

Beach chairs/Loungers

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are allowed upon request and charges may apply.

Upon check-in photo identification and credit card is required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, please note that holiday policies (dec 18 - jan 1) full prepayment, including tax, required at booking, cancel by 4pm local time 90 days prior to arrival or pay full stay amount plus tax, renovation work is done from 09:00 to 18:00 daily. the spa is under renovation, please note that woodend by curtis stone will be closed from august 5 to august 25. during this time, guests will enjoy a specially curated woodend experience of exclusive pop-up dinners throughout maroma. excluding tuesdays.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.93

Location:

9.64

Staff:

Facilities:

9.64

Comfort:

Cleanliness:

Arielle

Oct 30, 2025 07:00:00 AM

Review Score: 10

USA

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: This hotel is such a class act! The staff here goes above and beyond for you - no matter who you are, how big your party is, whatever you need. From the moment we got in the car pick up at the airport, we were treated to comfort and relaxation... the car was stocked with treats and drinks, had all the car seats we requested, and the driver was so friendly. When we arrived at the hotel, we were struck by its beauty and loved how hidden in the jungle it felt. We were greeted, given delicious welcome drinks (they even tailored a alcoholic one for our son), and then shown around the property. I really appreciate that we were able to get seamlessly into our room since we have two small children - no waiting at a desk for someone to come check you in. We were given a room upgrade that overlooked the ocean and you could hear the waves crashing from bed - heaven. The room is spacious and the fixtures are gorgeous. We had drinks and snacks waiting for us, as well as toys and set up for our children. This kid is so kid friendly despite being a very grown up and classy hotel. The food at Maroma is absolutely delicious - every restaurant and every dish was incredible. The pool is warm and it never feels too crowded by the beach or pool - they do a great job keeping it relatively quiet so you can relax. I would like to say of all the things about this hotel, hands down has to be the staff - every single person we met was incredibly helpful, genuine, and just on the top of their hospitality game. Well done Maroma staff - you are truly an amazing bunch! We'll be back.

Negative: Nothing.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Garden View Room Room Type: Double Room Size: 31 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar General Interconnecting room(s) available, Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Bathroom Free toiletries, Slippers, Hairdryer, Bathrobe, Private bathroom, Bathtub or shower Outdoors Balcony Living Area Sitting area, Desk Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs View Sea view
Deluxe Ocean View Room Room Type: Double Room Size: 28 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar General Interconnecting room(s) available, Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Bathroom Free toiletries, Slippers, Hairdryer, Bathrobe, Private bathroom, Bathtub or shower Outdoors Balcony Living Area Sitting area, Desk Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs View Sea view
Junior Suite with Sea View Room Type: Suite Room Size: 42 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Balcony Living Area Sitting area, Desk Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock View Sea view Room Amenities Fold-up bed
Master Suite with Sea View Room Type: Suite Room Size: 69 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water, Minibar Internet Internet facilities Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Bathrobe, Bathtub General Interconnecting room(s) available, Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Balcony Living Area Sitting area Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock View Sea view Room Amenities Fold-up bed
One Bedroom Suite - Ocean Front Room Type: Suite Room Size: 57 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water, Minibar Internet Internet facilities Bathroom Private bathroom, Free toiletries, Slippers, Bidet, Hairdryer, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Private pool, Balcony Living Area Sitting area Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock View Sea view Room Amenities Fold-up bed
Suite with Garden View Room Type: Suite Room Size: 69 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Balcony Living Area Sitting area, Desk Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock Room Amenities Fold-up bed
Junior Suite with Garden View Room Type: Suite Room Size: 50 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Balcony Living Area Sitting area Services Wake-up service Bedroom Linens, Alarm clock Room Amenities Fold-up bed
Two-Bedroom Suite Room Type: Suite Room Size: 114 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Shower, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Balcony Living Area Sitting area Services Wake-up service Bedroom Linens, Alarm clock Room Amenities Fold-up bed
Ocean Plunge Pool Suite Room Type: Suite Room Size: 79 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Shower, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Private pool, Balcony Living Area Sitting area Services Wake-up service Bedroom Linens, Alarm clock View Sea view Room Amenities Fold-up bed
Suite with Private Pool (Pavo Real) Room Type: Suite Room Size: 85 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Shower, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Balcony Living Area Sitting area Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock View Sea view Room Amenities Fold-up bed
Deluxe Family Suite Room Type: Suite Room Size: 106 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Shower, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Private pool, Balcony Living Area Sitting area Services Wake-up service Bedroom Wardrobe or closet, Alarm clock View Sea view Room Amenities Fold-up bed
Two-Bedroom Suite (Xuxu) Room Type: Apartment Room Size: 106 m² 1 King bed(s) Bed 1 King bed(s) Bed 1 Sofa bed Bed	Internet Internet facilities Food & Drink Bottle of water, Minibar Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Private pool, Balcony Living Area Sitting area Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock View Sea view Room Amenities Fold-up bed
Two-Bedroom Suite (Mariposa) Room Type: Apartment Room Size: 116 m² 1 King bed(s) Bed 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water, Minibar Internet Internet facilities Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone Outdoors Balcony Living Area Sitting area, Desk Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock View Sea view Room Amenities Fold-up bed
Suite with Sea View Room Type: Suite Room Size: 59 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water, Minibar Internet Internet facilities Bathroom Private bathroom, Free toiletries, Slippers, Hairdryer, Bathrobe, Bathtub General Fan, Heating, Air conditioning, Safe, Ironing facilities Media & Technology Telephone, iPod dock Outdoors Balcony Living Area Sitting area, Desk Services Wake-up service Bedroom Wardrobe or closet, Linens, Alarm clock View Sea view Room Amenities Fold-up bed

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Maroma, A Belmond Hotel, Riviera Maya | Resort in Puerto Morelos

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Resort in Maroma, Puerto Morelos

Amenities

Facility Overview

Policies

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Internet

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General

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