Naala Tulum | Hotel in Tulum

| 8.2 (2277 Reviews) |  7 Bathrooms  22 Guests
Zama Hotel | Naala Tulum

Hotel in Zama, Tulum

Naala Tulum features a restaurant, outdoor swimming pool, a bar and shared lounge in Tulum. Featuring a garden, the hotel is close to several noted attractions, around 1.1 mi from Las Palmas Beach, 1.2 mi from Paraíso Beach and 1 mi from Tulum Bus station. The accommodations provides a 24-hour front desk, airport transfers, room service and free WiFi. At the hotel every room is equipped with air conditioning, a desk, a flat-screen TV, a private bathroom, bed linen, and towels. Selected rooms have a kitchen with a microwave, a fridge and an oven. All units include a safety deposit box. Continental and à la carte breakfast options are available daily at Naala Tulum. The accommodations offers a terrace. South Tulum Beach is 1.5 mi from Naala Tulum, while Tulum Archaeological Site is 1.6 mi away. The nearest airport is Cozumel International Airport, 40 mi from the hotel.

Naala Tulum is located in Tulum.

This 117 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, View, Accessibility, and several others. This is a 4 star rated property and has over 2277 reviews with the average score of 8.2 . Coming to Tulum and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 117 Bedrooms Hotel if you want to learn more about this place in Tulum. These details are authentic, as they are provided by our partner, booking.com.

This Naala Tulum in Tulum is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Naala Tulum”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet

Facility Overview

Breakfast
  • Restaurant
  • Kids' meals
  • Snack bar
  • Bar
  • Special diet meals (on request)
  • Breakfast in the room
  • Wine/Champagne
Parking
  • Parking
  • Private Parking
  • Parking garage
  • Parking on site
  • Accessible parking
Activities
  • Solarium
  • Public Bath
General
  • Air conditioning
  • Non-smoking rooms
  • Designated smoking area
  • Elevator
  • Family rooms
  • Safe
Guest Services
  • Room service
  • Packed lunches
  • Baggage storage
  • Shared lounge/TV area
  • Car rental
  • Airport shuttle (additional charge)
  • Airport shuttle
  • Meeting/Banquet facilities
  • 24-hour front desk
  • Express check-in/out
  • Fax/Photocopying
  • Concierge
  • Daily housekeeping
  • Tour desk
  • Shuttle service (additional charge)
  • Shuttle service
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool
  • Terrace
  • Outdoor furniture
  • Garden
  • Outdoor pool (year-round)
  • Sun deck
Security/Safety
  • Key card access
  • 24-hour security
  • CCTV outside property
  • Smoke alarms
  • CCTV in common areas
  • Security alarm
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Process in place to check health of guests
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Thermometers for guests provided by property
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Beach chairs/Loungers
  • Infinity pool
  • Swimming pool
  • Rooftop pool
  • Beach umbrellas
  • Pool with view
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

In the event of an early departure, the property will charge you the full amount for your stay.

License number: 009007001666/2025

Reviews

Value for money:
8.53
Location:
8.36
Staff:
8.77
Facilities:
8.79
Comfort:
8.98
Cleanliness:
8.96
Rachael
Dec 1, 2025 08:00:00 AM
Review Score:   7
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Friendly, helpful staff, great decor and rooms cleaned daily.
Negative: The only thing that lets this place down is the restaurant, my advice is not to visit. Plenty of people sending their food back including myself. Ordered a burger and got mushed up meat in the shape of a circle on my plate. Other than that fantastic hotel.
Summary: Pleasant !
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 50 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Minibar

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Key card access, Air conditioning, Fire extinguisher, Fan, Smoke Alarm, Mosquito net, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Walk-in closet

View

City view, View

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Adapter, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Deluxe Quadruple Room
Room Type: Quad
Room Size: 60 m2
2 Full bed(s) Bed
Deluxe Quadruple Room

Food & Drink

Minibar

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Key card access, Air conditioning, Fire extinguisher, Fan, Smoke Alarm, Mosquito net, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Walk-in closet

View

City view, View

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Adapter, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Two-Bedroom Apartment
Room Type: Apartment
Room Size: 110 m2
2 Full bed(s) Bed
1 King bed(s) Bed

Food & Drink

Minibar

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Key card access, Air conditioning, Fire extinguisher, Fan, Smoke Alarm, Mosquito net, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Kitchen, Microwave, Oven, Dining table, Refrigerator, Coffee machine, Kitchenware, Kitchenette

Outdoors

Balcony, Outdoor furniture

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Wardrobe or closet, Linens, Walk-in closet

View

Inner courtyard view, Garden view, View

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Adapter, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
King Room with Terrace
Room Type: Double
Room Size: 50 m2
1 King bed(s) Bed

Food & Drink

Minibar

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Key card access, Air conditioning, Fire extinguisher, Fan, Smoke Alarm, Mosquito net, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Walk-in closet

View

Inner courtyard view, Garden view, View

Outdoors

Outdoor furniture, Terrace

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator, Entire unit located on ground floor, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Adapter, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Twin Room with Terrace
Room Type: Twin
Room Size: 60 m2
2 Full bed(s) Bed

Food & Drink

Minibar

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Key card access, Air conditioning, Fire extinguisher, Fan, Smoke Alarm, Mosquito net, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Walk-in closet

View

Inner courtyard view, Garden view, View

Outdoors

Outdoor furniture, Terrace

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator, Entire unit located on ground floor, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Adapter, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Standard King Room
Room Type: Double
Room Size: 25 m2
2 Full bed(s) Bed
1 King bed(s) Bed

Food & Drink

Minibar

Bathroom

Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Key card access, Air conditioning, Fire extinguisher, Fan, Smoke Alarm, Mosquito net, Safe, Trash cans, Private entrance

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Walk-in closet

View

City view, View

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Adapter, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Check Hotel Availability
Nightly rates from:
USD US $201
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