Is this Zona Hotelera hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zona Hotelera hotel?

Check-in time for Zona Hotelera hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zona Hotelera hotel have a swimming pool?

Yes, this Zona Hotelera hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera hotel?

Best-rates for the Zona Hotelera hotel starts from $568 per night with includes Ocean View, Spa, Restaurant, Internet, Transportation/Shuttle, Security/Safety, Guest Services, Entertainment, Laundry, Pool, Balcony/Terrace, Oceanfront, Sports/Activities, Bar, Air Conditioner, Parking, View, Private Beach, Wellness Facilities, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera hotel?

Based on the information reported by the owner or manager, the Zona Hotelera hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Xela Tulum, a Member of Design Hotels | Hotel in Tulum

Name: Xela Tulum, a Member of Design Hotels
Address: Zona Hotelera, Tulum, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $568 per night
Rating: 9.2

| 9.2 (22 Reviews) | 11 Bathrooms 22 Guests

Zona Hotelera Hotel | Xela Tulum, a Member of Design Hotels

Hotel in Zona Hotelera, Tulum

Located in Tulum, a few steps from South Tulum Beach, Xela Tulum, a Member of Design Hotels provides accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. With a garden, the 5-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property has room service, a 24-hour front desk and organizing tours for guests. At the hotel, the rooms include a closet. All rooms have a safety deposit box, while selected rooms will provide you with a balcony and others also have sea views. The breakfast offers à la carte, continental or vegetarian options. At Xela Tulum, a Member of Design Hotels you'll find a restaurant serving Latin American cuisine. Vegetarian, dairy-free and vegan options can also be requested. The accommodation has a terrace. Guests at Xela Tulum, a Member of Design Hotels will be able to enjoy activities in and around Tulum, like cycling. Tulum Archeological Site is 7.1 miles from the hotel, while Parque Nacional Tulum is 3.2 miles from the property. Tulum International Airport is 28 miles away, and the property offers a paid airport shuttle service.

Xela Tulum, a Member of Design Hotels is located in Tulum.

This 12 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Oceanfront, Sports/Activities, Bar, and several others. This is a 5 star rated property and has over 22 reviews with the average score of 9.2 . Coming to Tulum and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 12 Bedrooms Hotel if you want to learn more about this place in Tulum. These details are authentic, as they are provided by our partner, booking.com.

This Xela Tulum, a Member of Design Hotels in Tulum is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Xela Tulum, a Member of Design Hotels”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Transportation/Shuttle

Security/Safety

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Internet

Laundry

Facility Overview

Breakfast

Special diet meals (on request)

Wine/Champagne

Restaurant

Breakfast in the room

Parking

Parking

Private Parking

Free parking

Activities

Hand massage

Fishing

Spa/Wellness packages

Beach

Neck massage

Yoga classes

Private beach area

Foot massage

Massage

Couples' massage

Full-body massage

Windsurfing

Fitness center

Snorkeling

Back massage

Cycling

Beachfront

Diving

Spa facilities

Head massage

Fitness

General

Smoke-free property

Non-smoking rooms

Wifi in all areas

Safe

Adults only

Air conditioning

Guest Services

Concierge

Room service

Baggage storage

Airport shuttle

Valet parking

Daily housekeeping

Airport shuttle (additional charge)

24-hour front desk

Tour desk

Private check-in/out

Laundry

Invoice provided

Internet

Internet

Free Wifi

Wifi

Outdoors

Outdoor pool (year-round)

Outdoor furniture

Outdoor pool

Garden

Terrace

Sun deck

Security/Safety

Fire extinguishers

Smoke alarms

24-hour security

CCTV outside property

CCTV in common areas

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Food can be delivered to guest accommodation

Delivered food covered securely

Breakfast to-go containers

All plates, cutlery, glasses, and other tableware sanitized

Access to healthcare professionals

First aid kits available

Staff follow all safety protocols as directed by local authorities

Physical distancing rules followed

Cashless payment available

Mobile app for room service

Spa

Pool with view

Beach chairs/Loungers

Infinity pool

Swimming pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Payment Policy

Credit card required

Pet Policy

Pets are not allowed

This property does not accommodate bachelor(ette) or similar parties, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.81

Location:

9.45

Staff:

9.7

Facilities:

9.45

Comfort:

9.54

Cleanliness:

9.69

Michael

Oct 11, 2025 07:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Couple

Travel Purpose: leisure

Positive: The most incredible stay at Xela for our honeymoon. It was genuinely like we were staying in a private villa and had our own personal staff. Every single member of staff was exceptional and couldn’t do enough for us. A special shout out to Juan Carlos and Edgar who constantly went above and beyond for us. The hotel itself was so nice and felt like more like a home than a hotel. The surroundings were stunning and right on the beach made it perfect. The food was always delicious and drinks always hit the spot. Honestly could not recommend this place enough! Thank you to everyone at Xela for giving us the most memorable stay!!

Negative: Nothing. It was perfect.

Summary: A literal paradise

See All Reviews

Room Arrangement

Room Info	Facilities
Studio Room Type: Studio Room Size: 18 m² 1 Full bed(s) Bed	Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Toilet, Hairdryer, Free toiletries, Conditioner, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Bedroom Wardrobe or closet, Linens View Garden view Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Double Room with Garden View Room Type: Double Room Size: 20 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Toilet, Hairdryer, Free toiletries, Conditioner, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Patio View View, Garden view Bedroom Wardrobe or closet, Linens Pool and Spa Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Deluxe Double Room Room Type: Double Room Size: 47 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Toilet, Hairdryer, Free toiletries, Conditioner, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Balcony Living Area Sitting area View View, Sea view Bedroom Wardrobe or closet, Linens Pool and Spa Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Large Double Room Room Type: Double Room Size: 26 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Toilet, Hairdryer, Free toiletries, Conditioner, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Balcony View View, Sea view Bedroom Wardrobe or closet, Linens Pool and Spa Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Queen Room with Sea View Room Type: Double Room Size: 43 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Hairdryer, Toilet, Free toiletries, Conditioner, Bathtub, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Balcony Living Area Sitting area, Desk, Sofa View View, Sea view Bedroom Wardrobe or closet, Linens Pool and Spa Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Queen Room with Balcony Room Type: Double Room Size: 29 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Hairdryer, Toilet, Free toiletries, Conditioner, Bathtub, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Balcony View View, Sea view Bedroom Wardrobe or closet, Linens Pool and Spa Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Deluxe Double Room with Sea View Room Type: Double Room Size: 42 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Hairdryer, Toilet, Free toiletries, Conditioner, Bathtub, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Balcony Living Area Sitting area, Sofa View View, Sea view Bedroom Wardrobe or closet, Linens Pool and Spa Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Queen Room with Garden View Room Type: Double Room Size: 20 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Toilet, Hairdryer, Free toiletries, Conditioner, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Private pool, Balcony View View, Garden view Bedroom Wardrobe or closet, Linens Pool and Spa Plunge Pool, Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Apartment Room Type: Apartment Room Size: 47 m² 1 Queen bed(s) Bed	Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Toilet, Hairdryer, Free toiletries, Conditioner, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Kitchen Refrigerator, Coffee machine Living Area Sitting area, Sofa Bedroom Wardrobe or closet, Linens View Garden view Pool and Spa Pool towels Food & Drink Bottle of water Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Deluxe Double Room with Bath Room Type: Double Room Size: 48 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Hairdryer, Toilet, Free toiletries, Conditioner, Bathtub, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Balcony View View, Sea view Bedroom Wardrobe or closet, Linens Pool and Spa Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow
Deluxe Suite with Sea View Room Type: Suite Room Size: 75 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Body soap, Private bathroom, Shampoo, Toothbrush, Hairdryer, Toilet, Free toiletries, Conditioner, Bathtub, Shower, Towels, Bathrobe, Toilet paper General Iron, Safe, Smoke Alarm, Trash cans, Air conditioning, Key access Outdoors Balcony Living Area Sitting area, Desk, Sofa View View, Sea view Bedroom Wardrobe or closet, Linens Pool and Spa Pool towels Room Amenities Non-feather pillow, Feather pillow, Hypoallergenic pillow

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Nightly rates from:

USD US $568

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Xela Tulum, a Member of Design Hotels | Hotel in Tulum

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Hotel in Zona Hotelera, Tulum

Amenities

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