Is this Cielo Maya Beach Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cielo Maya Beach Tulum?

Check-in time for Cielo Maya Beach Tulum starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cielo Maya Beach Tulum have a swimming pool?

Yes, this Cielo Maya Beach Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cielo Maya Beach Tulum?

Best-rates for the Cielo Maya Beach Tulum starts from $255 per night with includes Air Conditioner, View, Transportation/Shuttle, Sports/Activities, Entertainment, Spa, Kitchen, Pool, Accessibility, Wellness Facilities, Restaurant, Bar, Toiletries, Breakfast, Child Friendly, Internet, Laundry, Ocean View, Balcony/Terrace, Security/Safety, Bedding/Linens, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cielo Maya Beach Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cielo Maya Beach Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cielo Maya Beach Tulum has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cielo Maya Beach Tulum?

Based on the information reported by the owner or manager, the Cielo Maya Beach Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cielo Maya Beach Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Cielo Maya Beach Tulum | Hotel in Tulum

Name: Cielo Maya Beach Tulum
Address: Tulum, QROO, Mexico, MX
Price range: Prices for upcoming dates start at $255 per night
Rating: 8.8

| 8.8 (585 Reviews) | 1 Bathroom

Soliman Bay Hotel | Cielo Maya Beach Tulum

Hotel in Soliman Bay, Tulum

On private beach with outdoor pool, near Soliman Bay
At Cielo Maya Beach Tulum, relax by an outdoor pool or hit the private sand beach where you can enjoy snorkeling.
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Pool

View

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Free toiletries

Hair dryer

Bathrobes

Bedroom

Air conditioning

Down comforter

Premium bedding

Free cribs/infant beds

Ceiling fan

Slippers

Iron/ironing board (on request)

Laptop-compatible safe

Breakfast

Free daily reception

Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM

1 restaurant and 1 coffee shop/cafe

Room service available

1 bar

Free bottled water

Minibar

Espresso maker

Parking

Area shuttle (surcharge)

24-hour roundtrip airport shuttle (surcharge)

No onsite parking available

Accessibility

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Handrails in stairways

Well-lit path to entrance

Activities

Fishing

Theme parks

Ziplining

Ecotours

Scuba diving

Kayaking

Arcade/game room

Boat tours

Children's pool

Snorkeling

Bicycle rentals

Spa services

Outdoor pool

Playground

Entertainment

Digital channels

Streaming services

Premium channels

55-inch Smart TV

General

Front-desk safe

English

Spanish

Smoke-free property

TV in lobby

Mosquito nets

Beach towels

Guest Services

Arcade/game room

Laundry facilities

Children's pool

Free cribs/infant beds

Snack bar/deli

Outdoor pool

Playground

Tour/ticket assistance

Laundry facilities

Daily housekeeping

Front desk (limited hours)

Concierge services

Dry cleaning service

Luggage storage

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Picnic area

Garden

Beach loungers

Beach umbrellas

Private beachfront location

Rooftop terrace

Spa

Massage - deep-tissue

Couples treatment room(s)

Body scrubs

Aromatherapy

Massage - hot stone

Massage - on the beach

Massage - sports

Facials

Manicures and pedicures

Body treatments

Massage - Swedish

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Airport shuttle fee: usd 140 per vehicle (one way) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Dawn

Sep 6, 2025 07:03:46 AM

Review Score: 10

Summary: We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area Room Size: 538 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 538, Shower only, Number of bathrooms - 1, Private bathroom, Square meters - 50, Pool view, Ping - 15, Garden view, Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Junior Suite, 1 King Bed with Sofa bed, Garden Area Room Size: 538 square feet m² 2 King Bed and Twin Sofa Bed	General Number of living rooms 0, Private bathroom, Square meters - 50, Number of bedrooms - 0, Square feet - 538, Garden view, Ping - 15.12, Wardrobe or closet, Shower only, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront Room Size: 538 square feet m² 2 King Bed and Twin Sofa Bed	General Number of living rooms 0, Wheelchair-width doorways, Square feet - 538, Number of bedrooms - 1, Terrace, Wheelchair accessible, Number of bathrooms - 1, Jetted bathtub, Private bathroom, Square meters - 50, Separate bathtub and shower, Ping - 15.12, Wardrobe or closet, Separate sitting area, Ocean view, Bed count minimum 2, Furnished balcony, Bed count maximum 2
Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View Room Size: 645 square feet m² 2 King Bed and Double Sofa Bed	General Square feet - 645, Number of living rooms 0, Number of bedrooms - 1, Partial ocean view, Sofa bed, Extra bed count 1, Number of bathrooms - 1, Jetted bathtub, Private bathroom, Separate bathtub and shower, Square meters - 60, Ping - 18, Wardrobe or closet, Separate sitting area, Bed count minimum 2, Furnished balcony, Bed count maximum 2