Is this Puerto Aventuras resort pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto Aventuras resort?

Check-in time for Puerto Aventuras resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $2,840 per night with includes Pool, Security/Safety, Business Services, Restaurant, Pet Friendly, Internet, Designated Smoking Area, View, Private Beach, Balcony/Terrace, Air Conditioner, Wheelchair Accessible, Accessibility, Sports/Activities, Laundry, Parking, Transportation/Shuttle, Guest Services, Entertainment, Breakfast, Oceanfront, Child Friendly, Ocean View, Wellness Facilities, Spa, Fireplace/Heating, Bar, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive | Resort in Puerto Aventuras

| 8.3 (51 Reviews) | Pet Friendly 11 Bathrooms 27 Guests

Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Resort in Puerto Aventuras

Located in Puerto Aventuras, 13 miles from ADO International Bus Station, Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive has accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. This 5-star resort offers a private beach area and room service. The property has a garden, as well as a restaurant that serves American and Brazilian cuisine. The rooms come with air conditioning, a flat-screen TV with satellite channels, a minibar, a coffee machine, a shower, free toiletries and a closet. With a private bathroom equipped with a hot tub and a hairdryer, rooms at the resort also feature free WiFi, while certain rooms contain a sea view. A buffet breakfast is available at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive. The accommodation offers a hot tub. You can play pool at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, and the area is popular for snorkeling. Speaking English and Spanish, staff at the 24-hour front desk can help you plan your stay. Playa del Carmen Maritime Terminal is 13 miles from the resort, while Tulum Archeological Site is 28 miles away. Cozumel International Airport is 22 miles from the property, and the property offers a paid airport shuttle service.

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive is located in Puerto Aventuras.

This 154 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pet Friendly, Pool, Security/Safety, and several others. This is a 5 star rated property and has over 51 reviews with the average score of 8.3 . Coming to Puerto Aventuras and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 154 Bedrooms Resort if you want to learn more about this place in Puerto Aventuras. These details are authentic, as they are provided by our partner, booking.com.

This Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Fruit

Snack bar

Breakfast in the room

Wine/Champagne

Parking

Parking on site

Parking

Private Parking

Free parking

Activities

Fitness center

Game room

Entertainment staff

Themed dinners

Bingo

Tennis court

Bowling

Beachfront

Golf course (within 2 miles)

Hot tub/Jacuzzi

Fitness

Water park

Live sports events (broadcast)

Private beach area

Yoga classes

Tennis equipment

Fitness classes

Evening entertainment

Spa facilities

Beach

Live music/Performance

Snorkeling

Sauna

Pool table

Massage

Nightclub/DJ

General

Heating

Convenience store on site

Air conditioning

Non-smoking rooms

Chapel/Shrine

Adults only

Facilities for disabled guests

Designated smoking area

Elevator

Safe

Wifi in all areas

Soundproof rooms

Guest Services

ATM on site

Airport shuttle (additional charge)

Ironing service

Meeting/Banquet facilities

Valet parking

Suit press

Airport shuttle

24-hour front desk

Babysitting/Child services

Shuttle service

Room service

Pet bowls

Baggage storage

Car rental

Tour desk

Shuttle service (additional charge)

Hair/Beauty salon

Daily housekeeping

Fax/Photocopying

Business center

Laundry

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool

Outdoor furniture

Garden

Outdoor pool (year-round)

Sun deck

Security/Safety

Key card access

24-hour security

CCTV outside property

Smoke alarms

CCTV in common areas

Security alarm

Fire extinguishers

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Food can be delivered to guest accommodation

Process in place to check health of guests

Face masks for guests available

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Hand sanitizer in guest accommodation and common areas

Physical distancing rules followed

Contactless check-in/out

Mobile app for room service

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Spa

Pool bar

Beach chairs/Loungers

Infinity pool

Swimming pool

Beach umbrellas

Pool with view

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Upon check-in photo identification and credit card are required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, infants from 0-3 years old are free, all children from 4 to 17 years old extra charges apply, when traveling with pets, please note that the property proposes an optional program at an extra charge of usd 150 per pet, per stay. it includes a pet memory foam bed and access to pet friendly areas where the leash is not required, only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, in the event of an early departure, the property will charge you the full amount for your stay.

License number: 008-007-000402/2025

Reviews

Value for money:

7.2

Location:

8.2

Staff:

8.7

Facilities:

8.33

Comfort:

8.77

Cleanliness:

8.73

Miguel

Dec 10, 2025 08:00:00 AM

Review Score: 6

USA

Reviewer Type: Extended Group

Travel Purpose: leisure

Positive: Beach protected from the waves

Negative: The room was not clean, sand under the beds, they never move them to deep clean, the walls were dirty, the jacuzzi had yellow and red stains, asked them to clean it they never showed up, no hand soap, asked for one never got one, slow checking/out (when in a hurry), food was nothing great, drinks are ok.

Summary: massive property too many rooms to maintain.

See All Reviews

Room Arrangement

Room Info	Facilities
Gold Deluxe Double Room Room Type: Quad Room Size: 45 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Diamond Deluxe Double Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Garden view, Sea view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Platinum Deluxe Double Room with Terrace Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony, Terrace Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Sea view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Rock Royalty Level - Deluxe Platinum Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Garden view, Sea view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Gold Deluxe King Room - PURE Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Rock Suite Platinum Room Type: Suite Room Size: 240 m² 2 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Additional bathroom, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Game console, TV, Flat-screen TV General Key card access, Air conditioning, Suit press, Interconnecting room(s) available, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Coffee machine, Kitchenette, Dining table, Dishwasher Outdoors Outdoor dining area, Balcony Living Area Sofa, Dining area, Sitting area Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Sea view Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Deluxe Platinum Sky Terrace King room Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Food & Drink Fruit, Bottle of water, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Garden view, Sea view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Deluxe Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Entire unit located on ground floor Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
King Room with Garden View Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Deluxe King Room Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Exclusive services Free gym access
Budget Double Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom Media & Technology Satellite channels, Telephone, Flat-screen TV, TV General Key card access, Air conditioning, Iron, Soundproof, Ironing facilities, Smoke Alarm, Laptop safe, Trash cans, Private entrance Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Clothes rack, Socket near the bed, Non-feather pillow